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Form of workWho are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Company description
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Equinix Managed Services offers virtual and physical infrastructure solutions to enterprises and governments.
Companies face a choice of where they keep their data: in the cloud, on-premises or colocation.
Equinix Managed Services offers solutions where these three data locations converge in a reliable, predictable and secure manner.
The Managed Services Support Team makes sure that Equinix Managed Solutions and its components are fully functional, it also supports our customers’ need from a hardware, software and configuration prospective.
The Support Engineer offers first line support to our Customers. The role requires working on shifts, including nights and weekend on rotation with the other team members .
Responsibilities
First contact for customer for any requirements of change, or to support resolution of an incident
Provides support on escalations for complex technical issues.
Monitoring of all solutions to ensure a healthy day-to-day operation
Communicates Equinix operations decisions to customers and conducts post incident communications with customers
Engaging with other internal teams to further support customers
Who You Are
You have 1-2 years of experience with customers within an IT department.
You are familiar with resolving issues around configurations (f.i. Windows or Linux’s OS) and are keen to learn.
One of the following certifications is appreciated but not necessary:
CCIE, JNCIE, Ccar, CISSP, CISA, CISM, VCIX, TOGAF, MCSE, LIPC3, RHCA
At Equinix, we appreciate the power of relationships, and we're seeking individuals who enjoy engaging with people, both customers and colleagues alike.
All members of this team bring a different extensive experience in dealing with complex organizations, together to a unique point of view due to their personal and professional background. We would like to encourage you to do the same so we can keep growing together.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
