Support Navigator

Support Navigator 

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to. 

At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients. 

About the role 

We are recruiting a new Navigator into our busy Central Support and Social Care team.  This is a mixed staff and volunteer team delivering UK-wide digital and phone-based social care support to children and young people diagnosed with cancer and their families. The team provides an additional point of entry to Young Lives vs Cancer’s services, alongside our local social work teams based in hospitals. The Central Support and Social Care team is fully remote and home-based. 

As part of the close-knit team, you will be providing advice, support and guidance to young people diagnosed with cancer and their families. You will also be first point of contact for phone, email and web chat enquiries from people and organisations in their wider support network.

The post is 21 hours per week, days of work will be discussed at interview; however, the successful candidate must be able to work Tuesdays. This role operates within our core hours of 0900 - 1700 and the successful candidate will be required to work whole days to meet the business need, shorter working days are not possible. 

This post also has a flex-up component, which allows the team to surge to increased demand or cover absence. It is expected that successful candidates will be able to take on additional hours (up to a maximum of 35 hours per week), as required. This will be paid at an hourly rate, and your availability will be discussed with you at the time. 

Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you. 

This role is home-based and can be based anywhere in the UK. Occasional visits to Young Lives vs Cancer workplaces or other appropriate meeting spaces will be required. You must have a quiet, private space in which to work at home. A laptop and resources will be provided.

There will be an initial round of informal telephone interviews before formal interviews are offered to candidates. 

This role is subject to a Criminal Record Check.In the event of a successful application a Disclosure report will be sought.

We would love to hear from you if you: 

• Have experience within health and social care or an allied profession;
• Have experience providing listening-based, practical and signposting support to clients;
• Possess great communication skills and the confidence to deliver these via phone and digital channels;
• Are able to quickly assess a situation and what's needed, and respond accordingly;
• Are experienced and confident with IT systems and technology;
• Are able to record accurately and effectively on databases

We are looking for someone with good experience and initiative. Training and induction will be provided but the successful candidate will need to be able to pick up the requirements of the role quickly. 

Diversity declaration 

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.  

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.  

Accessibility 

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements. 

What we offer 

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website: 

https://www.younglivesvscancer.org.uk/careers/our-benefits/ 

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. 

To arrange an informal chat, please contact Craig Pearce on 07970 994705 or craig.pearce@younglivesvscancer.org.uk.

Documents

• FINAL Navigator JD Aug 2023.pdf (231.91 KB)

Once you are registered/ logged in you can begin completing the application form.