Support Officer

Support Officer

At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

Join our Mental Health team as a Support Worker

We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Support Worker in Camden London. The role will be based at our Cliff Road service. This unit provides 12 self contained flats for customers with complex mental health needs a safe place to live where they can grow their skills to help enable them to live an independent life. Customers can come and go from the service as per their care plans. Developing customers to enable social and community interactions is a key part of this service.

Location: Camden, London

Salary: £26, 037

Shifts: Will be on a rota basis and comprise of: Earlies 08:00-16:00, Mid shift: 10:00-18:00 Late: 13:00-21:00 and Sleep-in: 13:00-14:00 sleeping between 23:00-08:00

Your responsibilities will include:

• List of responsibilities, expectations, and duties.
• Working on a rota basis, Including sleep in shifts.
• Complying with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer care, Equality & Diversity, the Code of Conduct etc.
• Carrying out assessments to identify and prioritise needs.
• Developing and maintaining positive links with key stakeholders.
• Creating an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.
• Adhering to One Housing's confidentiality polices at all times.
• Providing a comprehensive support planning service to customers in line with the department's policies, procedures and approach.
• Ensuring customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation.
• Setting up and maintaining customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including updating on the MPS IT system.
• Making full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc.

What you'll need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. The successful candidate will have:

• Demonstrable experience of working with vulnerable adults.
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
• Experience of promoting Equality & Diversity
• The ability to represent One Housing to other agencies and companies where necessary
• Strong time management skills and ability to prioritise workload.
• The ability to communicate effectively in writing including the preparation of letters reports & file notes.
• The ability to contribute to effective team working
• IT skills including use of Microsoft packages such as word

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £24,190
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues!
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob.
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About Us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Mental Health team.

Please note that the application closing date is included as a guide and adverts may be withdrawn and vacancies closed before the guide date indicated. We recommend that if you are interested in applying for this role that you do not delay in submitting your application.

Proud member of the Disability Confident employer scheme