Mid Office Account Support

Allianz Trade is a global leader in credit insurance and credit management, specialising in trade credit insurance, surey bonds & guarantees, and business fraud insurance. Operating worldwide with over 62,000 clients globally, Allianz Trade has an AA rating by Standard & Poor's.

Allianz Trade are currently looking for a Mid Office Account Support to join our Canary Wharf or Manchester based Direct and Bank Relationship Management team. Reporting to the Head of Direct & Bank Account Management, you will support the Relationship Management team to manage client requests, undertake administrative support, and system related activities.

What you will do:

• Suporting team of ACMA/RM and BDM's, picking up work during periods of absence/whilst on company business (inbox and ticketing management), ensuring continuity of service for key customers.

• To act as 2nd line of defense for ACMA and support on admin tasks and system functions to enable ACMA/RM to focus on client engagement.

• Respond or esclate level 2 queries on behalf of ACMA/RM when unavailable, and support ad hoc requests relating to the existing portfolio. This may on occasion mean directly engaging with customers both via email and phone.

• Develop a strong working knowledge of systems, processes and departments (Compass, Ticketing, Workflows, Contacts etc.) to manage workloads efficiently and ensure requests are responded to swiftly.

• Maintain a high level of customer focus at all times and ensure any challenges are flagged to the management team as they arise.

What you bring:

• Strong organisational skills

• Ensuring management of level 2 tickets assigned to absent ACMA's

• Efficient and accurate at processing administrative requests

• Strong communication skills

• Ability to engage upwards and cross-functionally

• Willingness and ability to learn and engage on a broad range of technical topics

• Strong communcaiton skills and customer focus

• Proficient in Excel, Outlook, Teams, and other key IT systems

What we offer:

• Life assurance

• Health cash plan

• Income Protection

• Hybrid working

• Employee Share Incentive Plan

• various discounts on insurance through the Allianz Partnership

• and much more!

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. 

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes. We are the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk. Headquartered in Paris, we are present in more than 50 countries with 5,500 employees. In 2021, our global business transactions represented 931 billion Euro in exposure. 

For more information, please visit www.allianz-trade.com or our social media LinkedIn Twitter Instagram @AllianzTrade