Rent Recovery Support Officer

Rent Recovery Support Officer
Redbridge
Job Role
To maximise Rent Recovery from customers in Temporary Accommodation and in Council Housing in accordance with Rent Recovery procedures.
To transfer customers to the 2nd Stage Rent Recovery team, Court Officers and the Complex Case Team in accordance with rent arrears policy.
To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
To help customers manage their arrears as they move between temporary accommodation solutions.
Key Accountabilities
To maximise the recovery of rent and service charge arrears in accordance with Rent Recovery Procedures and team and individual performance targets.
To plan contact with customers in a way that meets their needs and with a frequency that will drive the recovery of rent arrears.
To closely monitor arrears, taking appropriate action to ensure that income is maximised and that performance on income recovery meets relevant targets.
To maintain accurate and up-to-date records of action taken to recover rent and arrears and to monitor and record the impact of the actions taken.