Supported Housing Manager

Service Manager  

Surrey (Camberley, Dorking, Guildford)

Permanent, Full time (37.5 hpw)

Salary circa £37,000, and great benefits including Health Cash Plan 

Home, a place where you belong 

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager you’ll lead our homelessness and supported living teams across Surrey, to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers experiencing homelessness and mental health issues in shared and self-contained accommodation. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager 

• Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.


• Be the Safeguarding Lead for the service.


• Ensure Health and Safety checks and risk assessments are completed and recorded accurately.


• Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners


• Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service.


• Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK! 

You have  

• The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.


• The understanding of where our customers are in their life and have the passion to advocate for them. 


• Experience of delivering support in a housing or care environment


• Experience of people management


• Experience of managing multiple services and/or managing managers  


• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team  

You’ll join Charlotte our Operations Manager who’s spent almost her whole career working in Supported Housing with customers experiencing mental health issues and homelessness. She has three grown up sons, and a Parson Russell Terrier called Skipper who keeps her busy outside of work! We’re super passionate about what we do, and you’ll also join your new sidekick, who is our other new manager so you’ll be learning the role together! You’ll manage around 8 colleagues in all, who are a supportive bunch.  

Job details 

• You’ll manage your own diary, and there’s flexibility to work from home once a week. You’ll manage our services across Guildford, Camberley, Dorking and Woking.


• You’ll join the team on an on-call rota for which we pay an enhancement.


• You’re able to use technology for our housing, support and administrative systems.  


• You’ll need an Enhanced DBS check done and we pay for that. 

A place where you belong 

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! 

What’s in it for you? 

• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too! 


• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   


• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  


• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 


• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.  


• Explore our benefits in detail on our website.  

Find out more

Click APPLY NOW to find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme