Supported Housing Officer

Supported Housing Officer

Job type - Full time, permanent

Salary - £33,965 per annum

Hours - 35 hours per week (+ 5 hours paid lunch)

Location – HYBRID - Kent, Surrey, London and South East

We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities and reducing crime. Last year alone we helped support, house, educate, advise and speak out for 38,000 disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.

Who we are looking for?

This is an exciting opportunity for an individual who has experience of working in the social housing sector and would like a new challenge. You should have Knowledge of Housing Law in relation to housing management and understand Welfare Benefits, especially Housing Benefit and the current climate of how Supported Housing is funded via Housing Benefit and the scrutiny around evidence of the support offer.

You will be the main lead for housing management in your patch. Experience of managing income recovery, neighbour nuisance/conflict and estate management is essential, ideally this has been within a Supported Housing context.

Duties and responsibilities include but are not limited to:

Income Recovery

• Monitoring of all Nacro rent accounts both current and former arrears and credit accounts in patch.
• Taking direct action where arrears are accruing in line with Nacro’s Income Collection and Debt Management Policy and liaising with Support or Housing Management Worker when their support is needed.
• Engaging with HB to ensure correct levels of HB are in payment for the right dates and at the correct level, liaising with Nacro Welfare Benefit Advisor for any complex cases.

Legal Duties

• Preparing documentation, including notices, witness statements and court documents for any enforcement or to end a tenancy.
• Representing Nacro at court.

Income recovery you will be responsible for recovery of accommodation charges from beginning to the end of the process.

Tenancy Support

• You will ensure the Association’s conditions of tenancy and licences are enforced.
• You will provide training and induction support to new starters, so they understand their role around housing management and tenancy creation including dual visits to provide additional training where issues are highlighted, or new staff need it.
• Supporting and advising on less complex anti-social behaviour to promote prevention and early intervention, and the correct recording and monitoring of cases.

Estate Management/Property Standards

• Though the Occupancy Sustainment Programme (or similar) deliver training to local teams’ duties on property standards including documentation and recording in systems, to include reporting a repair, completing monthly fire and health and safety checks and support they need to provide around gas compliance.

Support the team through training to help workers know how to access our policies and procedures around property standards including knowing how to report and escalate issues.

A full driving license and access to a car for business use is essential for this role.

DBS check will be required for this role.

For the full role profile please click here.

For details of Nacro’s excellent benefits please click here

Please apply online