AddressAbout us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is a brilliant opportunity for you to join a dynamic and ambitious team as we deliver a consistently excellent experience to our supporters.
About the role
Supporter Care is about inspiring people and giving them the opportunity to do something amazing. This role will suit you as an enthusiastic, adaptable, and proactive team player. You’ll use your exceptional interpersonal skills to deliver a memorable experience to Crisis supporters and members of the public, adding value to every interaction.
As a key member of the fundraising team, you will handle inbound contacts with potential and existing supporters over multiple channels, delivering an exceptional quality of service to queries related to our new products and services including retail. And you’ll help to improve the supporter experience by identifying and helping to resolve issues in the supporter journey, particularly those relating to our website. This is an exciting time to join our team and contribute to us establishing how we can add real value to our engagement with supporters. We will work together to make sure the supporters' voices are heard and at the heart of our fundraising and decision-making.
Our office is based in London. Working from home is an option in line with Crisis’s Hybrid Working Policy (usually one day a week in the office).
About you
To be successful in this role you will have:
An understanding of what it takes to provide excellent service to supporters and/or customers
Ability to organise your workload and maintain a high level of output and accuracy even during busier times
Strong critical thinking and problem-solving skills
Empathy and social intelligence including willingness to work closely with colleagues to achieve shared goals
Flexibility and ability to adapt quickly to changing priorities
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
Pension scheme with an employer contribution of 8.5%
28 days’ annual leave
Enhanced maternity, paternity, shared parental, and adoption pay
Flexible working around the core hours 10am-4pm
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 25 February 2024 at 23:59
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email jobs@crisis.org.uk and our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit:
https://www.crisis.org.uk/about-us/
To see our work in action please visit:
youtube.com/user/crisishomelessness
twitter.com/crisis_uk
www.facebook.com/crisis.homeless
Registered Charity Numbers: E&W1082947, SC040094
