Supporter Development & Legacies Manager Maternity Cover 2097

Concern Worldwide (UK) is looking for a Supporter Development & Legacies Manager to join the Public Fundraising Team in the London office on a 1 year fixed term contract.
About us:
Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working toward the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest-to-reach and most fragile places. Places prone to conflict, natural disasters, climate change, and extreme hunger.
About the role:
The Supporter Development and Legacies Manager will lead a team to deliver an integrated marketing programme across Public Fundraising to retain, develop and engage existing and lapsed regular givers, cash donors, alternative gift purchasers, legacy pledgers, event participants and volunteers. In 2023 the Supporter Development and Legacies Programme has an expenditure of £550,000 and income of £3.7M (plus emergency appeals).
About You:
Essential
• Experience in a direct marketing environment which demonstrates the skills and attributes to contribute effectively to the department understanding practices and principles.
• Experience of working in an individual giving team
• Broad experience of Supporter Development fundraising strategies and techniques including cash appeals, newsletters and email marketing.
• Experience of legacy fundraising
• Line management experience
• Experience of developing product or programme strategies and budgets
• Demonstrable analytical skills and highly numerate with experience of keeping and monitoring financial & budgeting reports.
• Experience of using a fundraising database for effective analysis of direct marketing campaigns and trend giving patterns, comfortable developing lifetime value reports, analysing donor income
• Experience of working with external suppliers to deliver successful direct marketing campaigns
• Excellent planning and project management skills, and evidence of prioritising across a range of disciplines
• Ability to work on own initiative
• Excellent communication, interpersonal and negotiation skills.
• Excellent written skills including experience of writing and commenting on fundraising copy
• Excellent organisation skills and experience of managing a varied workload
• Excellent attention to detail
• Excellent understanding of delivering excellent customer service/donor care
• Knowledge of data protection legislation linked to Direct Marketing
Desirable
• Experience of growing income through email marketing
• Experience of working with overseas teams
• New product and proposition development, ideally in a fundraising environment
• Experience of working in a marketing context across different regions
• Experience of delivering emergency appeals
• Experience of holding budgets
• Experience of team management or managing multiple line reports
• Experience of volunteer management and community fundraising
• Experience of setting up new donor journeys
• Experience of using “next best action” style data selection, or selecting donors on principles other than RVF
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality.
About our office:
Concern UK is currently trailing a hybrid working model, which is a blend of weekly office attendance and remote working based in UK. Staff are expected to come into their base office once per week or the monthly equivalent i.e. 4 times per month. Staff are also able to flex their start and finish times between the hours of 7am to 7pm daily.
To apply:
Please upload your CV and cover letter by 17th March 2024.
Please note, we would like to fill this role as soon as possible, therefore we will periodically shortlist through the recruitment campaign and may close the role before the advertised closing date.
All candidates who are short-listed for an interview will be notified via email after the application deadline.
Conditions of Appointment:
The successful post holder will be required to complete a criminal records self-declaration form and a Basic DBS check.
Candidates must be legally entitled to work in the UK at the time of application.
Location: London
Contract Type: 1 year fixed term contract.
Hours: Full time
Salary From: £47,702 - £52,723. It is company policy to start new employees at the beginning of their pay band.
Closing Date:17 March 2024
You may also have experience in the following: Digital Marketing Fundraising Manager, Marketing Strategist, Online Fundraising Manager, Digital Campaign Manager, Charity Marketing Specialist, Digital Engagement Manager, Fundraising Marketing Lead, Digital Communications Manager, Donor Engagement Specialist, etc.
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