Supporter Engagement Manager

Supporter Engagement Manager

About us:

At Bluebell Wood Children’s Hospice we care for children and young people whose lives are just too short. Our aim is to reach every family that needs our help and to offer them the very best choice of care. Did you know that every year we need to raise £5m to keep our doors open and only around 20 percent of our income comes from government sources? The rest has to be raised through fundraising activity.

Our services include short overnight stays and community breaks at home or in the hospice. We also support the whole family from diagnosis with our multi-disciplinary Family Support team who provide counselling, sibling support groups, music therapy and much more. Our care team supports these families in our modern, purpose built building. All our rooms/bedrooms have a homely feel. We have a sensory room, spa pool, cinema room and six acres of gardens.

We support families from a large geographical area, including South Yorkshire, North Nottinghamshire, North Derbyshire and parts of North Lincolnshire. The hospice is easily accessible from Barnsley, Rotherham, Doncaster, Sheffield and North Notts. We have free secure on-site parking for families and staff to use.

The role

This is a fantastic opportunity for someone with a deep determination for delivering exceptional customer service. Are you passionate about creating meaningful connections and fostering long-term relationships with donors? Do you thrive in an environment where your strategic thinking can make a real impact? If so, we have an exciting opportunity for you!

We are looking for a highly motivated and enthusiastic customer service professional to lead our growing Supporter Engagement team.

To be successful in this role, you will deliver effective donor journey plans within a determined budget and support with achieving the hospices financial goals. We want to make sure Bluebell Wood is ‘the’ charity of choice for people to engage with and support across our region.

Developing deliberate and emotive touch points along each donor journey with the aim of maintaining engagement and enticing supporters to give in new ways is key to this role.

You

As our Supporter Engagement Manager, you will recruit and lead your team, setting clear KPIs and objectives to ensure supporters receive the highest standard of customer service and that fundraising income is processed, thanked, and banked in a timely manner.

You’ll join our enthusiastic Income Generation Team and work closely with all the other departments in the hospice to help us offer a positive experience for each and every person who supports us.

Bluebell Wood Children’s Hospice is on an exciting journey of growth and development with our vision to reach as many families as possible that need our care. As our Supporter Engagement Manager, you’ll play a pivotal role in this development.

Please view the full Job Description and Person Specification below.

In return, we can offer you a fantastic working environment and the following benefits:

• 33 days’ annual leave with the option to buy and sell
• Sick pay
• Health Care Cash Back Scheme
• Free counselling sessions
• Enhanced maternity pay
• Enhanced paternity pay
• Enhanced parental bereavement leave
• Compassionate leave
• Salary sacrifice scheme
• Training & Development
• Investment in your wellbeing
• Access to UK Healthcare's DoctorLine
• Volunteering & shadowing days
• Free parking on main site
• Free drinks and subsidised meals
• Time off in lieu
• Uniform
• Eligible for NHS Blue Light Card
• Eligible for The Company Shop
• Access to the DoctorLine for employees and their resident family.

At Bluebell Wood Children’s Hospice we value everyone who works with us, embrace individual differences and recognise that great things happen when we work together.

Job Type: Full-time

Salary: £36,087.45 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• A right to work in the UK (we are unable to support Visa Sponsorships)

Work Location: Hybrid remote in Sheffield, S25 4AJ

Reference ID: SEM 2024