Switchboard Operator

We are seeking an enthusiastic and hard working Switchboard Operator to join us in delivering a front-line telephone service for prospective students, staff and other University stakeholders.
Under the direction of the Marketing & Communications Directorate (Marcoms) Administration Team Leader, and as a member of the Marcoms Admin Team, you will answer telephone calls and provide routine administrative activities to assist in the delivery of an efficient frontline switchboard service. You will also provide general administrative support within the Marcoms Admin Team as required.
As a key member of our team, you will thrive under the pressure of a fast-paced environment whilst contributing to a customer focused, cost effective and efficient service.  
The role requirements are as follows:
• Good attention to detail
• Excellent communication and interpersonal skills
• Proven experience of working in a customer service environment
• Accurate data recording skills
• Administrative skills - including a working knowledge of Microsoft 365 / Office (especially Outlook) and MS SharePoint
• Acts in a way that demonstrates the University’s commitment to Equality and Diversity for staff, students, partners and customers
You will be a good communicator who is passionate about delivering high quality and effective customer service and be able to work as part of a team as well as on your own initiative.  Previous experience operating a busy switchboard service or working in a customer service environment must be demonstrated.
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role then please contact Laura Sorensen, Administration Team Leader, by email laura.sorensen@plymouth.ac.uk or by telephone on 01752 584032.
Closing date: 12 Midnight, Sunday 24th March 2024
Interviews are likely to take place Thursday 28th March 2024 and you will be notified if you have been shortlisted or not.
This is a permanent, part-time contract working 22.2 hours per week across three set days – Mondays, Tuesdays and Fridays. The role is primarily officed based.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A summary of our comprehensive benefits can be viewed here.
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT+.