AddressDigital Services
About us
Arts University Bournemouth (AUB) is a globally leading independent arts, design, performance and media university.
At AUB we nurture creativity, engage communities, collaborate with industry and make a difference.
Our commitment to EDI
Our core commitment to diversity, inclusion and a sustainable future truly values the diversity of our students and staff, creating an inclusive environment where everyone’s identities and talents are valued and respected. We welcome applications from all areas of the community and particularly encourage applications from people from ethnic minority backgrounds and people who are disabled, who are currently underrepresented in our workforce.
About the role
The Systems Engineer sits within the ServiceDesk team and supports the ServiceDesk Manager and junior colleagues as a technical escalation point. The Engineer will provide a reactive / proactive second / third line technical support service for students and staff.
You must have an excellent customer services presence and be able to communicate and work with a wide range of stakeholders (technical and non-technical) to ensure resolution and continuity of ICT provision.
You will be supporting a range of IT Services such as Windows Server, Windows 11, MacOS, EntraID/Azure, Mobile devices, BYOD, Office 365, Print Management, Active Directory, Audio Visual and authentication services. The role will support and develop ServiceDesk processes and procedures in pursuit of delivering excellent customer service and support high quality digital resources and services as required by our strategic plans.
A ServiceDesk system (Fresh Service) is used to manage incidents and service requests. Excellent Microsoft Office and data entry skills are required to ensure integrity of data. The post is expected to be flexible in working hours and will be based on the Arts University Bournemouth campus between 8:30 and 5pm weekdays with occasional evening and weekend work.
AUB has a competitive salary scale with yearly increment points within each paygrade (reviewed annually). The role comes with 6.6 weeks annual leave (includes Bank Holidays) rising to 7.6 weeks after 5 years’ service, and we have a range of staff benefits. The post will have a core working pattern (08:30 – 17:00/16:30 on Fridays).
Skills and Experience:
The ideal candidate will have:
- Two or more years’ experience working in an IT Support role.
- Experience of resolving escalated technical issues in a second line or equivalent role.
- A general background and proven aptitude in IT Systems and software support including excellent Microsoft Office skills.
- Proven consistent customer service skills.
- Experience of working in an IT ServiceDesk would be a bonus, but not essential.
- Evidence and interest in continual professional development (Microsoft / CompTIA / Apple / ITIL / SDI certification etc).
The ideal candidate will be able to demonstrate the following abilities:
- Ability to confidently communicate with stakeholders (Students and Staff) at all levels both technical and non-technical with excellent written and spoken English.
- Good attention to detail.
- Organised, with an ability to cope with multiple conflicting priorities whilst maintaining a calm and methodical approach.
For an informal discussion or to find out more about the role, please contact James Garside, Service Desk Manager by email at jgarside@aub.ac.uk. No agencies please.
Our benefits
In meeting your performance expectations, each year you’ll have a salary increase in line with the grade of your role. As well as this there is an annual cost of living increase. AUB provides generous holiday entitlement, and you will be enrolled in the Local Government Pension Scheme (professional services staff) or the Teachers’ Pension Scheme (academic staff) from day one of employment. Along with subsidised bus travel, cycle to work and annual savings schemes, our broad range of benefits can be explored on the AUB careers website https://aub.ac.uk/working-at-aub.
AUB has an agile working policy, and flexible working can be considered. If you require support with your application or have any questions about the role or recruitment process, please email recruitment@aub.ac.uk . If you are disabled, we are committed to supporting you with any reasonable adjustments you require, so please email recruitment@aub.ac.uk and we’ll be in touch.
How to apply
For more information and to apply visit https://aub.ac.uk/working-at-aub. We look forward to receiving your application.
