Systems Training and Support Officer

Systems Training and Support Officer

The basics

Location: Agile working

Contract: Permanent, subject to funding

Hours: 32 hours / 4 days working per week

Starting salary: £27,445

Who our client is

Our client works with young people and families who are affected by violence and exploitation. They believe that when a child or young person comes to them they are just that – a child or a young person: they don’t define them by the issue that has brought them to them. By working alongside young people, their families and peers in the places where they spend their time, they can create a secure space not just for them but for everyone.

Who you are

Would you like to make a difference to the lives of young people?

Do you enjoy helping people get the best out of online systems, designing and delivering high quality Training and resources?

Do you have the expertise to provide support to users of case recording systems?

If so, you might be just who our client is looking for!

If you are committed and resilient, and believe you have what it takes to help them to improve the lives of young people and their families, please apply.

What the role involves

Key responsibilities

- Ensuring that there are regular training opportunities for both new starters and those requiring refresher sessions or updates when new functions or forms are released

- Running system training drop-in sessions to assist with queries / hear feedback, and relaying information from these to the Information Governance and IT Manager

- Working with the Learning and Development Co-ordinator to establish an evaluation method and implement this to enable our client to assess the effectiveness of each training session and using this to improve future delivery

- Produce effective training materials and guidance documents and develop and maintain a training area on their case recording system, including the creation of dummy forms and files for new users to access and use as a training sandbox

- Producing and maintaining a catalogue of training resources, ensuring links to practice-based guidance are established and maintained

- Performing case recording system changes to forms and lists as directed by the Information Governance and IT Manager

- Support the Data Reporting and System Support Lead with regards to user administration and user support at times of absence and increased need

- Supporting with training on additional systems directed by the Information Governance and IT Manager, including on the efficient use of SharePoint and Teams

- Developing training courses for various systems, using an LMS (currently Rise)

- Acting at all times in line with safeguarding legislation and guidance in addition to our client’s practice guidelines and wider pan-London processes and protocols

- Undertaking any other duties as required and commensurate with the level of this post

Additional Information

Our client is committed to safeguarding and promoting the welfare of children and young people, and they expect anyone who works and volunteers with them to share this commitment. As part of this commitment, they will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

They value diversity and encourage and welcome applications from people of all backgrounds. They know that in order to make a secure place for young people they need a diverse range of perspectives, experience, and knowledge.

What our client offers

Our client continually reviews its pay and they currently offer the following benefits package to all employees:

- Agile working. This means you have will have the flexibility to work in different locations including from home, our client’s office and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.

- Flexible Working: their Flexible Working Policy allows requests to work flexibly from the start of your employment.

- A contributory Pension Scheme.

- Interest-free Season Ticket Loans.

- A Cycle to Work Scheme.

- A Mental Health Helpline.

- Death in Service Benefit.

- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.

- An initial Annual Leave allowance of 28 days’ holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement.

Sound good? Here’s how to apply

To apply for this role, complete the online application form. Please submit it as soon as possible: our client runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read the Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please note that our client doesn’t accept CVs.

Our client is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

So, if you’d like to join our client as a Systems Training and Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.