Targeted Tenancy Officer

Neway is looking for a Targeted Tenancy Officer to join our client based with Islington Council.
This role is starting on the 28th of May, working 35 hours a week in an ongoing contract.
Pay Rate is £21.92 p/h PAYE (equivalent to £28.70 umbrella)
The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted Tenant Service will offer:
a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary
a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
a range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes
oversight and management of tenant-related work associated with voids and new lettings
appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure