Team Leader

Team Leader
Knutsford

As a Barclays Team Leader, you will manage the day to day operational running of a Corporate banking team for all processes, engaging at an appropriate level and using relevant methods of communication. Within this role, you get the opportunity to ensure efficient and effective workflows and processes are in place whilst working with the team to identify and deliver process improvements. Your role as Team Leader will be to encourage high levels of motivation across the team whilst also training and developing staff.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Being responsible for ensuring team workload and output are maintained within service levels and agreed project milestones
• Completing and cascading daily workflow, and arranging relevant support across work areas when required
• Working closely with the various teams within Client Service, providing support by coordinating training, coaching and providing regular feedback
• Developing and fostering excellent team working amongst own team and wider Client Service teams to improve individual and team performance
• Driving accountability of performance through professional development of line manager capability and knowledge regarding coaching team members
• Monitoring resourcing to ensure performance is maintained and client obligations met

What we’re looking for:

• Team Leader experience or proven track record of exposure to leadership (such as deputising for a leader)
• First class customer service and communication skills
• Ability to work as part of a team/on own, and under pressure
• Ability to handle difficult or complex conversations

• Experience dealing with Corporate Clients over a wide ranging set of processes
• A comprehensive understanding of Online Channels supported i.e.. Barclays.Net, iPortal

Where will you be working?

The Barclays Technology Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It’s the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today’s demands, answer tomorrow’s questions and redefine the future of finance.
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