Team Leader - Absence & Wellbeing

Do you want to work for a company that goes the extra mile for its customers, colleagues, and communities?
We are a company that values, recognises, and celebrates all individuals for a job well done.
If you are a team player who enjoys working in a collaborative environment, leads by example and can be proactive and creative at the same time then why not apply to join our family.
We are currently recruiting for a Team Leader – Absence & Wellbeing to join our HR Team

PURPOSE OF ROLE
Reporting directly to the HR Advisory Services Manager, to deliver a high quality, proactive, legally compliant and efficient telephony HR advice service to the Iceland Business (Retail, Head Office, IML) to ensure consistency managing the absence and wellbeing of our colleagues through building capability and developing a team of HR Advisors ensuring succession and a pipeline for talent for the future.
To monitor, review and drive case management with regards to absence cases to ensure an efficient and fair outcome for both the business and the colleague.

KEY ACCOUNTABILITIES / TASKS

• Ensure the Absence & Wellbeing Case Managers deliver accurate and commercial advice against legal and Iceland HR policy requirements. Ensuring cases are managed proactively, within SLA’s and case notes accurately reflect calls and associated risk to the business.

• Demonstrate motivational and role model leadership behaviours as an effective ambassador for the HR Advisory Service at all times

• Manage the day-to-day operational requirements of the Absence & Wellbeing team including monitoring productivity, case volumes, SLA’s, ensuring the team are effectively resourced day to day (holidays administration, rota etc)

• Coaching and conducting 121’s /annual performance reviews for direct reports identifying development opportunities and propose solutions to the HR Advisory Services Manager.

• Ensuring the continued development of direct reports through identifying training needs and making recommendations for growth

• Proactively and frequently review quality across team in all aspects of work undertaken though both ad hoc and routine reviews

• Ensure accurate input of all case MI

• Utilise MI to identify trends and seek out opportunities for proactive campaigns / targeted support across Retail, Head Office and / or group companies

• When required, provide Adviceline support and provide pragmatic HR advice and assistance on Iceland policies, procedures and best practice in a risk managed way ensuring compliance at every stage

• Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency

• Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required

• Undertake HR related assignments and projects as identified by HR Advisory Services Manager as appropriate

• Work autonomously, on delegated work areas and where appropriate seek advice from senior colleagues when required

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE

• Previous experience of management a diverse team in a fast-paced environment

• Up to date, comprehensive working knowledge of employment law and legislation

• Ideally CIPD qualified (at least Level 5)

• At least 4 years’ experience of confidently operating in an HR advisory role within a complex and customer focused environment

• Solid experience in the application of company policies and procedures and HR best practice

• Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations

• Ability to work flexibly in an agile way to meet deadlines and respond positively and constructively to feedback

• Can evidence building capability within a coaching framework

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

• 15% discount in Iceland and Food Warehouse stores
• 30% discount at Club Individual Restaurants
• 33 days holiday, increasing with service up to 38 days (including bank holidays)
• Pension (NEST)
• Free onsite parking
• Onsite electric car charging ports
• Subsidised staff restaurant with a Michelin Star Chef and a subsidised Costa Coffee
• Access to savings, discounts and cashback through Reward Gateway
• Christmas vouchers & Christmas Savings scheme
• Refer a Friend Scheme
• Long service awards
• Discounted gym memberships
• Healthcare plan

Job Type: Full-time

Work Location: In person