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SalaryOur vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
To lead, manage and inspire a team of Customer Service Representatives to achieve service levels and key objectives within Operations.
- Responsible for customer service delivery and all aspects of people management and development.
- Addressing complaints as a point of escalation when necessary.
- Ensuring the Performance Management system functions well and adhering to all people processes and procedures.
- Monitoring and improving performance to enhance customer experience and increase efficiencies.
- Collaborating with other operational teams to enhance service/working practices.
- Ensuring proper authorization, control, and monitoring of all expenditure commitments and payments, following delegated authority requirements.
- Achieving and maintaining Overseer competence as per FCA guidelines.
- Have at least 2 years of people management experience.
- Have problem solving and decision-making skills.
- Have time management and organisational skills.
- Have prior experience in managing back-office operations within Financial Service, Life & Pension, or another relevant office/ corporate based environment.
- Have proven ability in using MS Office suite and similar systems.
- CF1, FA1 and FA2 will need to be acquired within 30 months of appointment.
- We offer 25 days holiday (plus bank holidays)
- Eligibility for an annual discretionary bonus scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
- Access to our Confidential Helpline is available to be used by you and your family.
- Develop your career through a wider global organisation of the TCS family.
