Adecco are so proud to be recruiting for a Customer Service Team Leader on behalf of our client who work within agricultural banking. Our client is going through a period of substantial growth.
Responsible for the day-to-day management of the Savings Customer Services team, delivering a first-class service whilst embedding new working practices. Part of the role will be to ensure new processes and procedures are embedded, which in turn will provide a smooth customer journey and positive customer outcomes. Robust performance measures will ensure customer satisfaction is of the highest standard. The Team Leader - Savings will be responsible for building and developing strong relationships with internal and external key stakeholders.
Salary: upto £32,000 - but negotiable for the right person!
Location: Chester - hybrid working of 1-2 days at home.
Hours: Monday-Friday - office hours
Duration: Permanent
Responsibilities:
- Delivery of quality services to meet internal and external requirements.
- Aware of potential Operational Risks, Reputational Risks and Conduct Risks taking appropriate action to mitigate and adhere to policies.
- Promote process change and excellent customer service within a stable and efficient processing environment.
- Identify and escalate root causes where good customer outcomes are at risk.
- Ensure service performance and quality control through effective performance measures.
- Manage the teams through formal and informal colleague performance and development reviews to ensure the achievement of business plans.
- Produce and evaluate management information to monitor performance and identify trends, making recommendations for improvements.
- Creating a diverse and inclusive culture where employees thrive and develop.
- Understanding of onboarding processes and procedures including understanding of customer due diligence.
- Effective communication, problem-solving, and decision-making abilities.
- Embedding new process and procedures
- Ability to communicate clearly and effectively to the team and internal stakeholders
- 2+ years' experience of managing teams
- Self Driven
- Financial services experience is preferable, having existing knowledge of regulatory factors and policies.
- Agricultural experience is desirable.
Key Skills and Experience:
Desirable Skills / Experience
If you are interested in the above, please apply directly to the advert.
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