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Form of workJoin Our Team as a Maintenance Supervisor (Team Leader, Call Centre)
Are you ready to take your leadership skills to the next level in a dynamic and innovative environment? Look no further than our team, where we're revolutionising the automotive industry through our commitment to customer satisfaction and loyalty. As a trusted partner to over 500 dealer groups and 16 OEMs, we're dedicated to delivering unparalleled retention solutions that drive revenue and success.
About Us:
At our company, we're not just a company; we're a community of forward-thinkers who thrive on innovation and collaboration. With a track record of over a decade in the industry, we're continually seeking talented individuals who share our passion for excellence and are eager to make a real difference. Join us, and together, we'll shape the future of automotive retention solutions.
Role Summary:
As the Team Leader, you'll play a pivotal role in fostering a positive and productive work environment while driving the success of our team. Your primary responsibility will be to lead and support our maintenance team in achieving individual and collective goals, ensuring their professional development and cohesion.
Key Responsibilities:
- Provide effective leadership by setting clear expectations and promoting a positive work culture.
- Guide and inspire team members through coaching, mentoring, and continuous feedback.
- Implement training programmes to enhance team skills and capabilities.
- Address performance issues promptly and constructively, fostering a culture of improvement.
- Support in consumer/client escalations and maintain key relationships with suppliers and partners.
- Drive profitability and revenue through process improvements and service recommendations.
- Obtain feedback from clients to drive service improvements and approve annual leave requests.
- Lead incentive initiatives to drive employee engagement and implement new processes when required.
- Provide regular reporting and support the departmental Manager in delivering strategic goals.
- Recruit, onboard, and train new team members, ensuring compliance with company policies and procedures.
Requirements:
- Proven experience in leadership and team development.
- Strong communication and interpersonal skills.
- Ability to drive improvement and adapt to changing business needs.
- Familiarity with operational legislation and compliance requirements.
- Proficiency in managing GDPR requirements and ensuring adherence to company policies.
What We Offer:
- Competitive salary and benefits package.
- Opportunity for career growth and development.
- Supportive team environment with ongoing training and development opportunities.
Join us and be part of a team that's shaping the future of automotive retention solutions. Apply now and take the next step in your career journey!
*Please note: This role is subject to company policies and procedures as outlined in the Company Handbook.*
Job Types: Full-time, Permanent
Salary: £24,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Experience:
- Supervising experience: 1 year (preferred)
- Customer service: 2 years (preferred)
- Management: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
