Team Leader - Neighbourhoods

We are extremely excited to launch our new Neighbourhood Housing Management Model across our operating areas of Liverpool, Warrington, and St Helens. This model has been devised to enhance the way our services are delivered and to ensure we are more responsive to tenants needs through spending more time in our Torus neighbourhoods. To achieve this, we are investing significant investment and additional resources in our Neighbourhoods team with the aim of creating more manageable patch sizes and restoring the personal link between tenants and their Neighbourhood Officer.

We therefore have a range of exciting opportunities within our Neighbourhoods team and are welcoming applications from candidates who want to be part of a professional team, committed to providing excellent housing management services and putting tenants at the heart of what we do.

This is a great opportunity to be part of the Housing Management Service based in the Warrington Neighbourhood Team.

As one of two Neighbourhood Team Leaders you will report to the Area Housing Manager and will lead a team Neighbourhood Officers, a Tenancy Officer and Neighbourhood Assistant delivering a range of tenancy and estate management services ensuring that tenancies are managed in accordance with policies, procedures, and targets.

You must be confident and knowledgeable to lead the team in all aspects of tenancy and estate management including anti-social behaviour and can prioritise, make decisions in a fast-paced environment with a sound understanding of Housing legislation, Regulatory and Compliance requirements.

Acting as an ambassador for Torus building relationships with our tenants and a range of different agencies is a key part of this role with the aim of delivering exceptional housing management services.

This is an important role in which you will:

• You will be required to manage performance, ensure success measures and targets are met and drive continuous improvement.
• You will work collaboratively across the business and work closely with ASB lead to manage the handling of ASB and escalation cases for enforcement action.

To be successful in this role you will:

• A proven ability of delivering a high standard of customer service tailored to individual needs and responding promptly to queries, concerns and complaints in a professional and empathetic manner is required.
• Excellent communication and interpersonal skills, experience within the social housing sector and a track record of achievement and ambition is essential.
• If you share Torus vision and values, want to play a key role in growing stronger communities and are passionate about making a difference to people’s lives we want to hear from you.

PLEASE NOTE:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;

• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire – Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C’s

Happy to Talk Flexible Working

Torus (part of Torus group) is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Each successful applicant will be subject to a relevant Disclosure and Barring Service (DBS) check along with other relevant employment checks.

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status – because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER