Team Leader – Savings

Job Title: Team Leader – Savings

Location: Chester – 5 days a week (After probation passed 4 days office 1 day from home)

Salary: Up to circa £35,000 depending on experience

Hours: Monday to Friday 9am-5:30 pm

Benefits:

• 25 days of holiday with public holidays on top
• Private medical care
• 24-hour Employee assistance programme
• Life Assurance
• Pension
• Health and wellbeing support officer on-site with dietary and nutritional advice
• Cycle to work scheme.
• Share Options (after successful passing of probation)
• Enhanced Maternity and Paternity Pay
• Optical support £25 towards standard eye tests and £60 for employees needing prescription glasses or contact lenses.
• Regular events to celebrate milestones including themed parties with live music, DJs, food and drink.

About our Client:

Our client’s workplace stands out for its commitment to both professional excellence and employee well-being. Each quarter, the team is motivated by exciting milestones, and successful achievements are celebrated with vibrant parties featuring DJs, food and refreshing drinks. They also have a nutritionist onsite.

Earning well-deserved recognition, they clinched a prestigious fintech banking award for their excellence and innovation of the use of IT in financial services worldwide.

The company’s dedication to growth and development is exemplified by their swift progression of individuals who demonstrate exceptional ability. Emphasising the value of continuous learning, they prioritise study and professional qualifications for ongoing education. The collaborative spirit within the company is a key driver of success, with seamless cooperation evident among different department which can diverse your skill set.

About the role:

Join a dynamic team at a pioneering UK bank focused on supporting British agriculture. As the Team Leader for Savings, you’ll oversee day-to-day operations, implementing new practices to enhance customer experience and satisfaction. Your role will involve driving performance, building relationships with stakeholders, and leading your team in a changing and fast-paced environment. If you’re passionate about making a difference in the rural economy and have a proven track record of effective leadership, this opportunity is for you.

Responsibilities:

• Delivery of quality services to meet internal and external requirements.
• Be aware of potential Operational Risks, Reputational Risks and Conduct Risks taking appropriate action to mitigate and adhere to policies.
• Promote process change and excellent customer service within a stable and efficient processing environment.
• Identify and escalate root causes where good customer outcomes are at risk
• Ensure service performance and quality control through effective performance measures.
• Manage the teams through formal and informal colleague performance and development reviews to ensure the achievement of business plans.
• Produce and evaluate management information to monitor performance and identify trends, making recommendations for improvements.
• Creating a diverse and inclusive culture where employees thrive and develop.
• To lead by example

Experience required:

• Understanding of onboarding processes and procedures including an understanding of customer due diligence
• Effective communication, problem-solving, and decision-making abilities
• Embedding new process and procedures
• Ability to communicate clearly and effectively to the team and internal stakeholders
• 2+ years’ experience in managing teams
• Self-Driven
• Experience within the financial or banking sector

Desirable:

• Savings or Agricultural experience is desirable

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here’s what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We’ll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn’t end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Team Leader – Savings please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC