Team Leader - Underwriting

Primary Details

Time Type: Full time Worker Type: Employee

Team Leader – Underwriting (Leeds or London)

We are hiring – your career at QBE, let’s make it happen! We have a Team Leader role available to join our Leeds office. With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive, inclusive, and collaborative environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!

We are one of the world’s leading insurers and reinsurers, with many specialist products across multiple business risks, including Property, Casualty, Motor, Marine and Energy! Our Team Leader role leads and develops a team of Underwriting Assistants in managing the workflow to support our Underwriters to provide an efficient and effective service to our customers.

Your Role

• Manage a team of Underwriting Assistant, ensuring our people, resources and processes are aligned with business needs and fit for purpose.
• Complete performance and development reviews, ensuring objectives are aligned to business requirements, facilitate building skills and talent, recognise high performance and address under performance timely.
• Pro-actively manage resource and co-ordinate, monitor and review workflow to meet all SLAs and compliance requirements.
• Lead and embed change projects and initiatives, working in partnership with underwriting, operations, IT and change to strive for operational excellence.
• Complete monthly audit/quality checks to ensure underwriting standards and operational processes are met and adhered to.
• Ensure the team complies with all legal and regulatory requirements to meet internal and external obligations
• Manage specific underwriting schemes as allocated, ensuring that issues and other queries are dealt with so that processes are fully effective
• Assess, evaluate and develop recommendations to improve processes, procedures and structure to improve efficiencies and effectiveness of the area. Collaborating to encourage diverse and inclusive thinking from team members and stakeholders.
• Train and develop team on technical underwriting processes and procedures to ensure consistency of practice and standards

About You

• Good people management experience, with the ability to support and develop colleagues
• Experience working within the insurance industry in any discipline would be preferable
• Excellent communication and stakeholder management skills
• Good organisational skills with the ability to prioritise

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. 

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report (Link).