Team Leader/Supervisor

The Muffin Break Team Leader will be responsible for leading a team of baristas, bakers & other staff to deliver high-quality food and drink, exceptional customer service, and maintaining the cleanliness and organization of the store. The Team Leader will be in charge of opening and closing the store, handling cash, and ensuring all equipment is maintained and repaired when needed.

Key Responsibilities:

- Providing excellent customer service and ensuring customer satisfaction

- Leading, coaching, and developing a team of baristas and bakers

- Managing labour costs and scheduling to meet store targets

- Ordering and managing stock levels of food and drink

- Managing cash handling and ensuring banking is completed effectively

- Ensuring that all equipment is maintained and repaired when needed

- Maintaining cleanliness standards and other store compliance requirements

Qualifications:

- Previous experience as a Team Leader

- Providing exceptional customer service

- Ability to lead and motivate a team

- Strong organizational and problem-solving skills

- Ability to handle cash and complete banking in a timely manner

- Good communication skills with the ability to work well within a team environment

- Flexible availability to work early mornings, evenings, and weekends

- Basic knowledge of food safety and hygiene requirements

Compensation:

- Competitive starting salary, commensurate with experience

- Opportunities for advancement and professional development within the company

- Generous employee discount on all food and drink products

Participate in all day-to-day customer services activities.

Assist with effective liaison, support and assistance between staff and management.

Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the management.

Use CRM system to manage the functions of receiving, analysing, resolving and documenting customers.

Assist with developing plans for customer services activities to include customer management to achieve satisfaction targets. subject to agreed criteria, recruitment, training, set action and targets, appraise, and manage performance.

Work with bakers to check the quality of items is maintained.

Train other staff members in baking techniques and recipes.

Job Types: Full-time, Permanent

Pay: From £38,800.00 per year to £40,500

Benefits:

• Free flu jabs
• Language training provided
• Sick pay
• UK visa sponsorship

Schedule:

• Flexitime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Experience:

• Supervising experience: 3 years (preferred)
• Restaurant management: 2 years (required)
• Bar management: 1 year (preferred)
• Hospitality: 3 years (required)
• Customer service: 3 years (required)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Job Types: Full-time, Permanent

Pay: Up to £40,500.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Language training provided
• Store discount
• UK visa sponsorship

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Loyalty bonus

Experience:

• Supervising experience: 3 years (required)
• Restaurant management: 3 years (required)
• Bar management: 1 year (preferred)
• Hospitality: 3 years (preferred)
• Customer service: 1 year (preferred)
• Management: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: MB-CHL
Expected start date: 01/06/2024