Team Manager

JOB TITLE:Team Manager - Premium Processing Department

LOCATION: Remote Flexible working and hybrid working from Chatham

TYPE: Permanent, Full-time (37.5 hrs per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both the insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.

Job Overview

We have a fantastic new job opportunity for an individual who will be responsible for the day-to-day line management of a team of Insurance Technicians. The role involves a strong element of team support and leadership, interpersonal, management and customer relations skills. Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities.

Training will be provided for all systems required to perform the role.

What you will be doing:

• Forecasting workloads and associated resource requirements - using AOM Methodology to continually drive performance improvement.
• Workflow Management - distributing and managing work across your team to meet business plans, taking corrective action to re-plan and re-prioritise at critical points to ensure daily plans are achieved.
• Managing Quality - Supporting your team to achieve quality, control and compliance standards, including monitoring compliance of ISAE audit controls.
• Performance Management - Conducting regular Team meetings, 1:1s and Performance Reviews with team members. Coaching and developing team members.Identifying developmental & training needs and putting effective plans in place to address gaps.
• Deliver Great Customer Service - Manage customer relationships and build effective working relationships with internal & external customers.
• Manage Change and Innovation Initiatives - Supporting your team through periods of change.

We’re looking for people who have:

• Strong numeracy, verbal, and literacy skills.
• Computer literate with working knowledge of Outlook and MS Office.
• Work to a high level of accuracy with attention to detail.
• Strong organisational, personal and time management skills.
• Ability to work independently and as part of a team and the desire to progress their career to a more senior level.
• Previous experience of managing people and teams especially where your knowledge of their day-to-day role is limited, due to the complex technical nature of their roles.
• Ability to work under pressure to meeting challenging deadlines.
• Ability to manage own workload to meeting business requirements and timescales.
• Excellent interpersonal skills.
• Ability to change focus quickly as business needs change.
• Commercial awareness & business acumen.
• Involvement in innovation &/ or process improvement projects.

Desirable Skills:

• Workflow management and capacity planning experience
• Experience/ understanding of AOMI Methodology
• Insurance background, preferably London Market experience

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic, we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high-performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to 'Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.