Address
SalaryAbout the role
AXA Global Healthcare are looking for a Team Manager in Customer Contact to join the team and lead a team of Customer Service Advisors, supporting them to provide excellent service to our global customers.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells office, visiting clients or attending industry events.
We need to be able to support our global customers whenever they need us the most, as we're now open 24/7 out of the UK! Shift patterns for this role will work between 08:00-20:00, and we'll explain shifts during the interview.
What you'll be doing:
- Successfully develop and manage the team to enable them to maximise their potential, ensuring the team are achieving service and quality levels and meeting KPIs whilst adhering to FCA and data protection guidelines.
- Actively manage the team workload, including scheduling, work planning, monitoring activity and taking appropriate action to ensure service levels are achieved.
- Develop and maintain strong positive relationships with key stakeholders and clients, both internal and external.
- Promote process improvement within your team, identifying problems and owning solutions.
- Act as a representative for Customer Services on business wide projects that impact the department.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us, please don't hesitate to apply.
About you
What we’re looking for:
- Previous management experience.
- Good understanding of the Team Manager role and its importance within our business.
- Excellent ability to build relationships and influence people.
- Pro-active mindset.
- Demonstrated that you can work in a fast paced, ever changing environment.
- Committed to your own development and the needs of the business.
- Effective coaching experience
- The ability to deliver a difficult message well
- Flexibility in your approach with good time management skills
- Evidence that you are a confident and reasoned decision maker.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
At AXA, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary of up to £35,000 plus shift allowance
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest@axa-uk.co.uk.
#LI-Hybrid
About AXA
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Every large company today talks about supporting diversity and inclusion. But at AXA, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.
Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
