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Form of work
SalarySummary
Our client offers a full property claims management & building repairs service. They are looking for an experienced Team Manager who has managed a team of Claims Handlers within an insurance (building repairs) environment. Your team of circa 10 Claims Handlers will be providing advice to policyholders helping to resolve their insurance claim, organising trades and contractors to carry out repairs to the property. Based in the office in the Mansfield area, you will be responsible for team management, cost control, resourcing and team development.
Job role and responsibilities
You will be managing a small team of around 10 Claims Handlers / Repairs Coordinators and your key responsibilities will be:
- Staff performance and development through effective and supportive management
- To work closely with the Claims Handlers to troubleshoot and take proactive action
- Analysing data, ensuring delivery against contractual KPI’s & SLA’s
- Resource planning
- Dealing with escalated complaints and dispute resolution
- To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
What skills/experience will you need?
- Experience managing a team of Claims Handlers (property repairs) in a similar claims’ management/ repairs environment
- Property Insurance Claims handling for all general perils including EOW, Fire, Flood (essential) and Subsidence, Theft & Accidental
- Cert CII Cert/Dip CILA preferable
- Good IT skills including Excel (pivot tables, formulas, v-look ups) and experience of analysing complex data
- Performance management and coaching experience
- An understanding of FCA regulation including Treating Customers Fairly
Package details
- Salary between £35k-£45k depending on experience
- Working hours Mon-Friday 8.30am - 5.30pm (early finish Friday)
Additional Information
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