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Form of work
SalaryAn opportunity has become available for a Team Support in Trading Recharge reporting to the Trading Recharge Manager, based at our Avonbank depot in Bristol.
You will need to have at least 4 GCSEs OR equivalent in order to apply. Evidence of your qualifications will be required prior to appointment.
As part of our hybrid working approach and in line with our policy, this role allows you to apply for a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.
If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.
About UsWe’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Main Responsibilities
Responding to customer enquiries both verbally and in writing.
Effective communication of customer enquiries to Field Operations and progressing the same enquiries to satisfactory completion for the Customer.
Supporting Field Operations Teams working for Trading Recharge.
The inputting of data into the appropriate data bases and keeping up to date.
Effective use of NGED Finance and Project Management company applications.
To provide administration support for other Team Members as and when required.
The Ideal CandidateYou will liaise with all NGED Operations Teams together with other parts of the business and therefore, you must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company and the Trading Recharge Team positively at all times.
You must be professional, reliable, well organised and able to work on your own as well as part of a small team. It is important that you are able to work using your own initiative.
Possession of good keyboard skills is essential and experience in Microsoft Word, Excel and Access will be desirable. Full training will be given on the Company applications used including Crown, EMU and E5.
About The CompanyJoining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
Annual Share Save plan
Contributory private healthcare scheme for you and your family
Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
Free on-site parking at all our main sites
Things you need to know
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
