Technical Account Manager

Job Role: Technical Account Manager
Location: Leeds
Salary: £34,000 - £40,000
Contract: Permanent, full-time
Verus Recruitment is delighted to be supporting a well-established MSP who is looking for a skilled Technical Account Manager to handle Small and Medium-sized Enterprise (SME) accounts. As the main contact for our SME clients, you'll ensure they get top-notch service and support for their IT and infrastructure needs. Your technical know-how and excellent communication will play a vital role in helping clients use technology to improve their business operations.
Key Responsibilities:
* Build strong relationships with clients as the main point of contact, understanding their unique business needs.
* Expertly guide clients in transitioning to Microsoft 365 and Google services for efficient cloud adoption.
* Offer expert advice on utilizing Microsoft and Google services to enhance efficiency and collaboration.
* Proactively address technical issues in clients' IT infrastructure, coordinating with our technical teams for swift resolutions.
* Lead smooth onboarding for new clients, conducting training on Microsoft 365/Google tools.
* Collaborate with sales to identify opportunities for upselling and expanding IT services in existing accounts.
* Generate regular reports on Microsoft 365/Google service performance, providing insights and recommendations.
* Stay updated on industry trends for informed recommendations to clients.
Requirements:
* Proven background in Technical Account management or a client-facing role in IT services.
* Experience with SMEs is crucial, and education sector experience is a plus. Familiarity with Managed Service Provider sector is highly desirable.
* Expertise in Microsoft 365 services and cloud-based solutions. Knowledge of other IT services and technologies is a bonus.
* Effective verbal and written communication skills, explaining technical concepts to non-technical stakeholders.
* Analytical mindset and proactive problem-solving approach.
* A dedication to providing outstanding customer service and guaranteeing client contentment consistently.
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***
Keywords: IT, Account Manager, Technical Account Manager, MSP, Managed Service Provider, West Yorkshire, South Yorkshire, 3rd Line Engineer, Project Engineer