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Form of work
SalaryOur client based in Kibworth, a growing professional services business are currently recruiting for a Technical Administrator to join their friendly team.
Reporting to the Technical Administration Manager, you will be responsible for managing incoming queries and providing full administrative support ensuring a positive result for both the clients and the company.
This is initially a temporary position for up to 3 months with the potential to lead to a longer-term opportunity for the right candidate.
Hours:
- 36.5 hours per week, Monday to Thursday 9.00am - 5.30pm with 1 hour unpaid lunch and Fridays 9.00am - 4.30pm with 1 hour unpaid lunch
Salary and benefits:
- £13.83 per hour
- Early finish on a Friday
- Dress down and pastry Fridays
- Free parking
Duties and Responsibilities
- Acting as the first point of contact (via telephone, email, and letter) for all clients
- Providing full technical administration support to the Residential Team
- Working flexibly within a wider administrative and technical administrative team to provide general clerical support
- Managing all incoming queries and requests appropriately
- Cleansing data and creating reports
- Updating client information on the CRM portals
- Notifying, organising, and managing the End of Defects process with clients, colleagues and third parties
- Liaising with relevant project leads to obtain required information
- Creating trackers and updating key logs and planners on Excel
- Checking information and documentation provided to ensure accuracy and consistency
- Being a key point of contact for queries and taking lead on the residential defects process
Skills and experience required:
- Previous administrative background preferred
- Excellent organisational skills and a proactive attitude
- High standard of client service
- Attention to detail and a methodical approach
- Ability to prioritise and meet deadlines
- Strong written and verbal communication skills
- Friendly, positive and professional
- Confident using MS Office with a particular focus on Excel
