Technical Administrator

This is an exceptional opportunity to join a global business in their local office, based on the outskirts of Chester. It is an 11-month maternity contract joining a small, dynamic team as a Technical Administrator.

The role will be 37.5 hours a week Monday to Friday between the hours of 8am - 530pm, with 1 day working from home after an initial training period. You will also receive an extensive onboarding programme and ongoing training, with the scope to develop and learn.

The Technical Administrator will support the export market, ensuring shipments comply with regulations and company processes. This will include all documentation and liaison with the factory warehouse, in order to deliver a high service level for customers.

Tasks and responsibilities

• Support the sales department on exports to outside the EU
• Act as a main contact for export customer service activities
• Monitor production planning and notify internal customers of any delays
• Collect internal prices and update in ERP system
• Liaise with internal customer as required from order entry to dispatch/receipt of goods
• Place customer order entries in ERP systems (SAP/Exact)
• Create Certificates of Origin via Chamber of Commerce
• Liaise with freight forwarders and hauliers to collect and deliver goods to customer specifications
• Fulfil and raise invoices daily in an accurate manner
• Establish daily communication with warehouses via telephone and email
• Book the daily incoming goods from the warehouse
• Create weekly labels for production and make amendments if needed
• Update Purchase Orders for planning
• Use of hazardous system creating Dangerous Goods Notes and/or transport labels

EXPERIENCE & SKILLS

• Customer orientated focus
• Experience of dealing with export documents is desirable
• Practical knowledge of SAP/Exact would be beneficial
• Attention to detail
• Excellent communication and decision-making skills, with the ability to interact with other members of the team and other internal/external stakeholders
• Strong organisational skills and the ability to work under pressure
• Practical knowledge of MS Office programs
• Ability to work independently and be results driven

KEYWORDS: customer service, export, SAP, ERP, supply chain, warehouse, production, shipments

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.