Technical Administrator - Work And Rescue

TECHNICAL ADMINISTRATOR - WORK AND RESCUE

Lyon Equipment Limited is proud to be an employee-owned company. We are located adjacent to the M6 at Tebay, between the Lake District and Yorkshire Dales National Parks.

Established in 1973, our mission is to provide equipment and expertise to allow people to 'venture further' within the work at height and Rescue industries, cycle, outdoor and watersports markets.

In addition to distribution, we design and manufacture our own Lyon branded products and provide technical training for the work at height and Rescue industries.

We are looking for a Technical Administrator to join our Work and Rescue department. We need someone who is a great communicator, both written and verbal, with strong administration skills and attention to detail. They will be part of a busy specialist team who work with customers across industry and the emergency services, providing technical products, training, and support.

Key responsibilities of the role:

- Stretcher servicing administration - taking bookings, scheduling work in partnership with Production, supplying service certificates, document maintenance, invoicing for work carried out

- Ongoing review of servicing paperwork to improve ease of use and standardisation of service

- Liaising with customers regarding stretchers - response to enquiries re: servicing, feedback after servicing and new stretchers & accessories

- Providing overflow/cover for Technical Sales - processing of orders and quotations, obtaining prices for non-standard items, advice on alternatives / substitutions, technical enquiries, stock, and account enquiries

- Providing administration support to the Head of Production, the Technical Products and Contracts Officer, and Product Designers for production of product technical files for safety critical products

- Liaising with Notified and Approved bodies to communicate updates to technical files

- Updating of production work instructions as required, in particular for products covered by technical files, but also for other products and kits if needed (supporting the Production Technical Administrator)

- Assisting with creation of user instructions - wording, proof reading

- Any additional duties that are reasonably requested to support the business operation

What we offer:

- Commencing salary likely to be in the region of £25,000-£27,000 dependent on experience

- 30 days holiday entitlement per annum including public holidays - with additional loyalty increments up to 5 additional days

- A friendly, contemporary and dynamic working environment with a strong focus on a good work / life balance

- Inclusion into our qualifying pension scheme

- 2pm Friday finish for all staff

- Upon successful completion of probationary period: invitation to join our healthcare scheme, generous trade and staff discount, free use of company loan kit (when available)

- A 37.5 hour working week: Monday to Thursday 08:00 - 17:00 and Friday 08:30 - 14:00.

What we need from you:

- Experience within an administration/compliance environment

- Experience using Microsoft Office Suite

- Capable of communicating with stakeholders at all levels within the business

- Ability to work on your own initiative and as part of a team

- Have a logical approach to work with the ability to prioritise own workload

- A hands-on approach and 'can-do' attitude

- Strong organisational skills

- Excellent attention to detail

Please return your completed application form (and accompanying cv if you wish) to or if returning by post to:

Julia Aspinall

HR Manager

Lyon Equipment Limited

Units 3 - 7 Tebay Business Park

Old Tebay

Penrith

CA10 3SS

Closing date for applications: 12 noon, Tuesday 23rd January 2024

First round on site interviews will take place: Week commencing 29th January 2024

If required, second round interviews will take place: Week commencing 5th February 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interested? Don't hesitate! Go to the "Apply Now" section to download our application form