Technical Assistant

THE OPPORTUNITY:
Macildowie are currently recruiting for a Technical Assistant working for a business based in Shepshed Loughborough. This role will be to provide effective technical advice and customer service to a network of distributors and end users.
This is a full time permanent position.
THE ROLE & YOUR RESPONSIBILITIES:
Provide effective technical telephone support to distributors & end users
Provide effective technical support to all sales staff - internal & external
Process warranty returns to agreed procedures
Investigate and respond to distributor & end user queries
Diagnose and resolve technical problems
Progress chase RN's (warranty returns)
Ensure all administration is completed to required level
Progress chase customer complaints to satisfactory resolution
Continuing liaison with Sales, Service Dept. & Warehouse
Ad hoc projects as assigned by Aftersales Supervisor
Carry out any other reasonable tasks as required
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Must have previous Customer Services experience
Must have previous experience dealing directly with individual customers by phone
Excellent telephone manner - ability to communicate effectively - written & orally
Ability to work accurately under pressure and meet deadlines
High degree of attention to detail
Good IT skills with good working knowledge of Microsoft Office / Windows
Enthusiasm & an excellent team player

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.