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Customer Communications Technical Assistant
British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.
The Customer Communications Technical Assistantwill be key in the technical delivery of changes to Customer Communications sent to British Gas Business customers.
They will deliver communications changes using our document composition software, and work with third party developers on more complex change.
The role also involves supporting the Customer Communications Change Manager by managing stock levels with our third-party print providers as well as reporting and control activities.
Accountabilities
- Brief and deliver changes using Inspire Interactive, ensuring change processes and approvals are in place.
- Manage the implementation of new and amended Customer Communications, and bills, to support change projects.
- Responsible for writing Technical Specifications and Business Requirement Specifications to enable implementation.
- Work closely with IS and data teams to drive innovative fulfilment and understand opportunities for improvement.
- Deliver ongoing improvements to Customer Communications, including fixing issues, identifying cost savings, and ensuring high quality is maintained.
- Responsible for the maintenance of change documentation to ensure all change is auditable and implemented in a robust way meeting business process requirements.
- Responsible for the completion of appropriate level of testing to ensure all change is accurately implemented and rolled out across appropriate comms suites.
- Manage tracking of correspondence performance and identify/deliver improvements.
- Responsible for monitoring the reconciliation of daily print production and postal dispatch, raising issues where appropriate.
- Responsible for the management and fulfilment of stock items with our third parties ensuring that fulfilment is carried out in a timely and cost-conscious manner.
Experience
- Experience in an equivalent role in the same or similar market/organisation.
- Experience in consumer-focused product and communications marketing.
- Experience in budget management and campaign performance analysis.
- Strong track record in delivering results.
- Ability to prepare, analyse and present statistical information.
- Knowledge of Power Automate is desirable but not essential.
- Knowledge of SQL is desirable but not essential.
Competencies
- Experience in Customer Communications.
- Strong customer focus.
- Planning and organisation.
- Ability to share knowledge in a simple, effective way.
- Impact and ability to drive change.
- Ability to challenge the status quo.
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
