Technical Author

We’re working with a Bristol based tech company looking to recruit a driven and proactive Technical Author to work on a hybrid basis out of their central Bristol office. Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector.  

What you're looking for? 

This is a new position where you will write and edit user and technical documentation, taking ownership of the Company’s award-winning insurance platform’s Knowledge Base which is delivered using the Zendesk Guide Platform.

What will you be doing day to day?

• Writing and editing user and technical documentation in various formats, including but not limited to: 

  • FAQs

  • Knowledge bases articles 

  • User manuals

  • Release notes

  • Process flows

  • Training materials

  • Product descriptions.

• Working with the development teams to help plan their contributions to the Knowledge Base, QA and refine the content provided on a sprint by sprint basis.

• Collaborating with teams and stakeholders across the business to collect, understand and then package important knowledge in high-quality documentation, including support and consulting teams.

• Understanding client and internal use cases and managing feedback in order to continuously improve the knowledge base’s structure and content.

• Developing your product knowledge to be able to write accurate and authoritative documentation.

• Maximising the value obtained from Zendesk, be the company expert in the product.

Who we're looking for? 

You’ll be based within a commutable distance to Bristol and have the flexibility to go into the office 2 days per week.  You’ll have a minimum of 2 years + experience in a similar Technical Author role writing high quality technical documentation for software products or systems.  You’ll be a self-starter who is keen to learn and get hands on with the product.

What we can’t do without?

• 2  years+ minimum commercial experience writing high-quality technical documentation for software products or systems.

• A strong understanding of core IT concepts and terminology.

• Excellent communication skills, both written and verbally.

• An understanding of content strategy and information architecture principles.

• Strong visual communication skills, using diagramming and charting tools to their full potential.

Not a deal breaker but it would also be nice if you had:

• Experience of using Zendesk Guide or a similar solution.

• A background or understanding of the lifecycle of insurance products.

• A good understanding of technical architecture and terminology, including APIs and Swagger.

• Language skills such as French or Arabic.

In return you’ll be offered a long term career with training and development,  fluid hybrid working and a competitive salary with great benefits package.