AddressAbout CyberIAM
CyberIAM is a fast-growing, highly reputable Cyber Security Company that specialises in Identity Access Management and Privileged Access Management. At CyberIAM we work with some of the largest organisations in the world ranging from Global Banks, Law Enforcement, Retail, Insurance, Telecoms, Transport, Education and Manufacturing.
We were started up by Michael Ribaudo and Andy Pinnington in 2016 and now have offices in the United Kingdom, South Africa, Netherlands, Australia, and the Philippines – and we currently have approximately 180 employees globally.
We are currently seeking experienced IAM experts in the market to join our fast-growing company working on high-level detailed implementations in the IAM space.
About this role
We are seeking a Senior Account Manager to join our highly skilled team in Chester. The successful candidate will be responsible for managing relationships with key customers in the identity and access management (IAM) and privileged access management (PAM) space, as well as identifying and pursuing new business opportunities. The Senior Account Manager will work closely with the sales, pre-sales, and delivery teams to ensure customer success and satisfaction.
What you’ll do
- Installation, integration, and deployment of SailPoint, IIQ/IDN (Identity Now) into client environments
- Deliver Identity Access Management processes including Recertification, Joiner/Mover/Leavers, Access Request, System Connectors and RBAC
- Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the client
- Post-sales requirements gathering, analysis and documentation
- Working with clients post implementation for user testing, debugging, support and maintenance
- Managing project scope, schedule, status, and documentation
- Developing and delivering technical training designed to enable/educate implementation partners
Requirements
- 4+ years of SailPoint experience including enterprise software implementation experience and supporting those systems.
- Experience with implementing IdentityNow or any other products related to SailPoint Technologies.
- Experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, and SQL.
- Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
- Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms.
- Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
- Experience with Directories (LDAP, AD).
- Familiarity with implementing Roles Based Access Controls.
- Excellent communication skills and extensive experience working with clients and partners.
- Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation).
- Experience with AWS, Azure, SAP, ServiceNow, and Google Cloud.
- Experience connecting to AD, Exchange, Databases, Servers, Mainframes, and Applications.
- Experience with QA duties is a plus (usability testing, performance testing, automated testing, test scripts, test cases and test plans).
- Experience with software versioning and revision control system a plus.
- Security software or internal IT audit experience a plus.
What CyberIAM Offers
- Structured Training programs including a width of certifications
- Employee Share Plan
- Flexible working hours/ social culture
- Annual Salary reviews
- Casual dress code
What it’s like working at CyberIAM
Our Mission: To provide companies with our world-class services whilst striving to be the best company people want to work for.
We are an employee-first company: We believe that if our employees are happy with their work environment, they are more able to provide the best possible service to each other and to our clients. We take care of our employees and pride ourselves on that reputation. We provide a substantial social fund so that our team can blow off steam with some fun activities such as bowling, mini golf, go-karting and much more.
We are passionate about: People. Our company starts and ends with our employees, our vendor partners, and our customers. With the best employees, designing and delivering the best Identity management services to the best customers is where our passion lies.
We value
Pursuit of Excellence – We want to be the best, striving for excellence and perfection in everything we do. We set our goals higher every time and never stop working to provide the best services around.
Attitude and Aptitude – We bring positivity, intelligent thinking, and dedication to all aspects of our work; to clients, and to each other. Here, we think outside of the box, using creativity to bolster our knowledge and skills.
Every Role Valued – Everyone is equal at CyberIAM, from CEO to junior employees. Everyone is treated exactly the same.
Employees first – We believe that if our employees are happy with their work environment, then they provide the best possible service to each other and to our clients.
Integrity, Honesty, and Empathy – We have a stellar reputation with customers and that is because we are an honest company. We have proven that we value truth and respect over custom and financial gain. At CyberIAM, we listen to our employees and take care of their needs.
Inclusiveness and Collaboration – We don’t grow as a company without each other. We work together, helping with personal and professional development. We have a strong, diverse company culture, working with people from various backgrounds including different genders, sexualities, ethnicities, and so on.
Sustainability – We are always actively looking to reduce our carbon footprint and encouraging our employees to nominate new ways we can help our environment. We do not use data centers, we recycle all of our tech hardware, and we introduced a flexible working policy, dramatically reducing the need for transportation on the roads.
