Technical Contract Manager

About The Role

At OCS Group, we are recruiting for Technical Contract Manager , who will support the service delivery by managing high-profile client buildings, to assist the Account Director to deliver sustainable, integrated facilities services whilst driving excellent customer service and will effectively manage the day-to-day operation of the cleaning team, hard service team and any security onsite, ensuring that an exceptional end-to-end service is provided as per contract requirements.

You will be working Monday to Friday, 08:00 to 17:00, on a permanent full-time; 40 hours per week.

Main Duties and Responsibilities:

• To manage and monitor the operation of the Contract in accordance with contract specification and Company Policy.
• To continuously develop and improve quality and hygiene standards.
• Delivery of an excellent workplace experience to customers with a primary focus on Total Facilities Management services and compliance.
• To comply at all times with client, company and legal requirements such as health and safety, ensuring the display of notices, first aid and accident reporting, achieving compliance with ISO Standards & any associated KPI'S.
• To ensure that the Contract operates within all current legislation and client policies and that where appropriate, staff are made aware of their responsibilities & trained accordingly in this regard.
• To ensure that specified and correct standards of services are established and maintained, that any deficiency is reported and remedied ensuring no KPI failures.
• Managing the CAFM system to ensure that all jobs are logged and closed and investigating when this is not the case
• Provide monthly reports to the Account Director for the works completed and any that are exceptions whilst building a plan to complete.
• Monthly building checks, identifying and resolving issues found and ensuring a high standard is maintained at all times.
• Communicate regularly with colleagues through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high.
• Undertake emergency and planned maintenance and repairs within capability; Respond effectively and maintain a log of such works.

Requirements :

• Educated to Higher education, college or degree level
• IOSH Managing Safely
• Management experience across a range of service disciplines, with a bias toward soft and hard services
• Experience of line managing a team
• IT Skills including Microsoft, SAP and CAFM software platforms
• Awareness of legislation relating to building compliance
• Strong IT skills ( Microsoft, SAP, CAFM ,platforms)

About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.