Technical Customer Service Officer

TECHNICAL CUSTOMER SERVICE OFFICER
PERMANENT
£28-£30K
BIRMINGHAM/HYBRID

An innovative, not-for-profit organisation is looking for a TECHNICAL CUSTOMER SERVICE OFFICER
due to significant demand for the companies’ services. The operations team support both development and deployment of several key assets and this role is pivotal in supporting ongoing operations, new operations, and the introduction of product support. Taking technically complex concepts and technologiesand communicating these to a diverse consumer base within the energy sector building on existing communication and problem-solving skills.

BENEFITS

You can make a difference in a company that offers exceptional benefits including flexible working hours, 28 days holiday + bank holidays, 2 for 1 contributory pension scheme and life assurance.

RESPONSIBILITIES

As a TECHNICAL CUSTOMER SERVICE OFFICER your key duties will include:

• Supporting the development and deployment of technical support to consumers, participants and local authorities using various platforms
• Interfacing with an array of stakeholders, colleagues and commercial partners using strong communication skills
• Reviewing reports to monitor data quality within the Tableau analytics tool, investigating gaps in data and resolving data gaps with participants, colleagues and partner organisations
• Facilitating any additional data quality monitoring needs by designing and introducing new reports and dashboards
• Reporting and tracking operational bugs in platform software
• Contribute to risk and quality assessment and management
• Facilitating the installation and decommissioning of technologies into homes, ordering products and services, handling logistics and liaising with installers and clients.
• Ensuring compliance to GDPR and relevant operational and business procedures
• Contributing to Operational process updates
• Involvement in trial planning activities, working with project teams, clients and government bodies to ensure the smooth running of trials

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of TECHNICAL CUSTOMER SERVICE OFFICER you must have:

• Strong interpersonal and communication skills with the ability to convey technical information in a clear and concise way adapting your style to suit a variety of users including vulnerable consumers, and across multiple organisations both internally and externally.
• Experience in handling large datasets, using reports and queries within Tableau is desirable
• A calm and reassuring manner when speaking to members of the public

• Excellent organisation skills
• The ability to be collaborative and flexible
• Willingness to develop new skills and support tools and systems
• Previous experience within a Customer Service facilitation role
• An interest in decarbonisation and/or the energy sector is desirable
• Experience in applying methodological problem-solving skills
• Risk and quality assessment and management
• Experience working in cross-functional project teams
• Managing trials and products (New Product Introduction)

NEXT STEPS

If you’re interested in becoming a TECHNICAL CUSTOMER SERVICE OFFICER apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!