Technical Customer Services Advisor

Key point of contact working closely with end user customer contacts and internal teams, the Consumables Management Specialist are subject matter experts who are responsible for the utilisation of all end-to-end customer consumable related supply processes including defined alert to order fulfilment & exceptions processes, as well as troubleshooting exceptions related to consumables management. Duties·       Reconcile information between various systems and client networks·       Liaising with Logistics, PMO and Sales departments to capture required information·       Liaising with clients to deploy monitoring software·       Creating ad-hoc deployment reports·       Managing areas of service agreements for strategic accounts based around the monitoring software·       Resolving offline DCAs and devices·        Daily reporting to key business stakeholders