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Form of work
SalaryA leading educational consultancy-based business on the outskirts of Hemel Hempstead is looking for an enthusiastic and tenacious Technical Customer Support Advisor to join their team.
Our client is an ethical, edtech company providing an online career guidance platform for customers around the world. The ideal candidate will have a keen interest in technology, will be able to learn and teach others about their products and will be able to engage with customers at all levels.
Due to the location, you must be a driver.
Please only apply if you live within a 10-mile radius of Hemel Hempstead.
What’s in it for you?
- Salary: £24k-£27k
- WFH on Fridays (after training)
- 26 days holiday increasing to 29
- Excellent training and continual support
- A beautiful office environment
- A well-stocked ice cream freezer!
- Relaxed dress code
- Annual company event
- Free parking
- Hours: Monday – Friday 9am-5pm
Key Responsibilities:
- Provide support to customers via telephone and email
- To be fully conversant with the product suite to deliver support and assistance
- Raise new licences and create new accounts
- Demonstrate the product and its features to new and existing customers via online sessions
- Proactively engage customers to increase engagement and adoption of the product
- Action or assign tickets to relevant inhouse teams
- Managing a list of customers to monitor usage, issues and overall engagement
- Proactively reach out to customers
- Prepare training materials for publication on the support site
What the employer is looking for:
- Tech savvy with a genuine interest in software and products
- Experience in a Technical Customer Support Advisor role
- Eagerness to learn and keep up to date with products
- Hands-on and with a can do attitude
- Organised and structured
- Passionate about Customer Support
- High attention to detail and ability to understand technical information
- Able to cope under pressure with good time management
- Comfortable in a small yet expanding organisation
- Full, clean driving licence and car
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.
