Technical Support

Technical Support

Construction Products

Office based Welwyn Garden City

Progression and development opportunities

£35k basic , Bonus , pension, 26 days holiday, life insurance, healthcare cash plan , profit share,

Company Overview: Join a leader in the construction industry at the forefront of innovation and excellence! My client is a dynamic and rapidly growing construction firm dedicated to delivering high-quality projects on time and within budget. They are seeking a talented Technical Support Specialist with expertise in AutoCAD to join the team and provide support in design and engineering.

Position Overview: As a Technical Support Specialist specializing in AutoCAD, you'll play a crucial role in the design and engineering department. You'll provide TECHNICAL SUPPORT, troubleshooting assistance to external customers , ensuring the seamless integration and utilization of AutoCAD software in our projects. This role offers a unique opportunity to leverage your AutoCAD expertise to drive efficiency, accuracy, and innovation within construction projects.

Key Responsibilities:

• Provide TECHNICAL SUPPORT and assistance using AutoCAD software.
• Troubleshoot and resolve technical issues
• Collaborate with cross-functional teams to ensure the smooth operation of AutoCAD software and related systems.

• Answering incoming Technical Queries received by phone or email for all UK revenue streams.
• Provide TECHNICAL SUPPORT/advice to the Customer Services department.
• Provide TECHNICAL SUPPORT/advice to the External Sales & Specification teams

Qualifications:

Proven experience working with AutoCAD software in a TECHNICAL SUPPORT or similar role.

• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization.

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At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions.

We recruit for companies that operate in the following industries: Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy.

Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.