Technical Customer Support Manager

Customer Support Manager

Working Hours- 40 hours per week / Monday to Friday / Hybrid

My client is the leading software-as-a-service (SaaS) provider for alerting and crisis management for sensitive and critical communications in Europe. They are able to offer a highly innovative solution and help customers all over the world to successfully and efficiently manage, emergencies and critical situations.

With European headquarters they support companies and organizations in more than 100 countries and customers come from various sectors like energy, healthcare & pharmaceuticals, aviation, IT & telecommunication and public organizations.

They are now looking for a reliable Customer Support Manager. They will undertake administrative tasks, work pro-actively with customers by providing exceptional customer service and support the sales colleagues accordingly.

Responsibilities

• Support Sales Team in setting up demo accounts and new customer accounts
• Provide 1st Level telephone or online Customer Support
• Create and update records in databases with customer and prospective customer data
• Support customers through logging of incidents and product related queries
• Submit timely reports and prepare presentations/proposals as assigned
• Assist with internal and external events (user forums, trade shows)
• Participate in team activities like webinars, events, team meetings
• Assist colleagues whenever necessary
• On a rota basis, provide 24/7 support to clients

Requirements

• Proven experience as a Customer Support Manager, Customer Support Administrator or relevant role, at least 2 years of experience
• Outstanding communication and interpersonal abilities
• Excellent organisational and leadership skills
• Excellent knowledge of MS Office
• Excellent IT Skills
• Knowledge of Salesforce would be an advantage

Please apply now if you have the relevant experience.