Technical Customer Support Manager

Our client, a global software solutions company, are recruiting for a Technical Customer Support Manager to join their UK office in Watford.

The tasks of the Technical Customer Support Manager will include general office administration and Customer Support tasks to ensure the business contributes to driving sustainable growth.

The ideal candidate will be competent in prioritising and working with little and at times no supervision. They will be self-motivated and trustworthy!

With a fantastic salary and earning potential, great benefits and opportunity to work for a hugely successful and interesting global company, this is an excellent opportunity to progress your career!

What s in it for you?

• Salary: Up to GBP45k salary depending on experience with some flexibility for the right candidate
• Hours: 8.30am-5.30pm Monday to Friday - hybrid working
• 22 days holiday plus 1 additional day per year of service (up to 25 days)
• Healthcare
• Pension
• Parking
• Regular social events

Key responsibilities for the Technical Customer Support Manager:

• Support the sales team in setting up demo accounts and new customer accounts
• Provide 1st line telephone or online Customer Support (full product and service training will be given)
• Create and update records in databases with customer and prospective customer data
• Support customers through logging of incidents and product related queries
• Submit timely reports and prepare presentations/proposals as assigned
• Assist with internal and external events (user forums, trade shows)
• Participate in team activities like webinars, events, team meetings
• Assist colleagues whenever necessary
• On a rota basis, provide 24/7 support to clients

For this Technical Customer Support Manager role the employer is looking for:

• Proven experience as a Technical Customer Support Manager, Customer Support Administrator or relevant role, at least 2 years of experience
• Outstanding communication and interpersonal abilities
• Excellent organisational and leadership skills
• Excellent knowledge of MS Office
• Excellent IT Skills

If you are interested in this Technical Customer Support Manager role, please apply now!

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.