Technical Delivery Manager

Technical Delivery Manager

Join our dynamic Chase UK team as a Technical Delivery Manager and be part of revolutionising mobile banking. We're building a digital bank from scratch, offering you the chance to make a significant impact. Our Delivery Team, the heart of this venture, focuses on enabling swift market delivery of new products. We're seeking intellectually curious, tech-passionate team members to join our diverse team, where your work will significantly impact our company, clients, and global business partners.

Our Delivery Team is at the heart of building this new venture, focused on enabling the speed of delivery to market of new products and initiatives. We take on responsibility for removal of impediments, whether it’s co-ordination with another team, getting a decision from a stakeholder or ensuring the team remained focused on the product vision. All of our projects are Agile with integrated teams of creative and technical specialists.

Our Delivery Team is made-up of Delivery Managers who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world

The Technical Delivery Lead will be responsible for creating and maintaining the project plan; tracking milestones, decisions and risks; and managing communication between stakeholders, including third parties. You will be a hands-on contributor with strong sense of initiative and bias to action.

Job Summary:

As a Technical Delivery Manager within our Delivery Team, you will play a crucial role in promoting complex projects on Chase’s Technology roadmap from initiation to implementation. You will have the opportunity to work with diverse internal teams and external partners, bringing structure and guidance to your projects. We value open and transparent communication, and you will be responsible for keeping a diverse range of stakeholders updated on project progress. This role provides a unique opportunity to contribute to the continued maturity of our Technology function by bringing new ideas to the team.

Job Responsibilities:

• Facilitate and drive complex projects on Chase’s Technology roadmap from the early stage of initiation to final implementation and launch.
• Create, maintain and communicate a detailed and organised project plan that documents delivery milestones, decisions, and risks. This will involve monitoring and tracking the work of engineering teams and operations teams as well as managing required governance.
• Ensure that projects are delivered according to an agreed scope, on time, and within budget. Develop a reputation for being a trustworthy and reliable project manager.
• Provide structure and guidance to your projects and be a pragmatic voice of reason within the delivery to ensure focus on key priorities.
• Facilitate the day-to-day running of projects by organising meetings, preparing and disseminating notes, and holding others accountable for their actions.
• Build strong and collaborative relationships across different departments, including internal teams (e.g. product and engineering, compliance, operations and investments) and with our external partners.
• Collaborate with your colleagues to define and continuously improve our project management tools and protocols.

Required qualifications, capabilities and skills:

• Bachelor’s degree or equivalent work experience.
• Experience working with engineering and delivery teams, with a good understanding of delivery methodologies and release management processes.
• Understanding of cloud/cloud native and experience supporting adoption of open source and CNCF tooling beneficial.
• Familiarity with incident management and reporting.
• A desire to contribute to continued maturity of the Technology function by bringing new ideas to the team.
• Experience delivering complex projects involving multiple delivery teams, from start to finish, with a thorough understanding of the full agile Software Development Lifecycle.
• Thorough practical understanding of different delivery methodologies including agile (Scrum and Kanban) and Waterfall.
• Adaptable and professional communicator and listener; equally comfortable presenting to senior executives and discussing detailed requirements.
• Open and transparent with your work and the progress of the projects that you manage, ensuring that a diverse range of stakeholders are given sufficient updates by designing appropriate governance.
• Pragmatic and delivery-oriented mindset, able to bring structure, clarity, and a bias to action.
• A calm facilitator, comfortable working in a fast-paced environment, who can manage and resolve tension and conflicts as well as influence others even if you do not have direct authority over them.

Preferred qualifications, capabilities and skills:

• Significant experience of managing varied and innovative projects within Financial Technology firms, preferably within a platform team.
• Experience in change management, including assessing the impact of change, defining success, effectively managing stakeholders at all levels and supporting training efforts to make sure projects are successful.

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