Address LSEG is looking for an experienced person to join our team on a 12-month fixed-term contract. As a Senior Manager for Technical Delivery, you will manage and maintain a view of all CRM Technology projects/programs and BAU (Business as Usual) releases. Along with leading a team of Senior Project Managers and Delivery Specialists, empowering them to deliver optimally.
Responsibilities
- Lead a team of Senior Project Managers and Delivery Specialists within CRM Technology, setting objectives and nurturing talent within the organisation to create opportunities for growth and internal mobility.
- Manage and maintain a full up-to-date view of all CRM Technology projects/programs to enable environment planning and technical conflict resolution early in the project lifecycle.
- Identifies and tracks key technical dependencies and competing priorities across the entire portfolio of CRM Technology.
- Identify and manage portfolio risks, issues and dependencies as it relates to Technical Delivery.
- Coordinate and manage technical issue resolution, providing options and solutions to resolve technical conflicts across project teams.
- Maintain relationship with wide range of partners including Project and Strategic Programme Teams, Architecture, Technology Partner Organisations, DevOps Team, CRM Tech LT, LSEG Tech Teams, CT Application Support, Demand & Delivery Managers
- Impact assesses the portfolio at outset of new projects and recommend scheduling/changes to scheduling during project lifecycle.
- Identify and manage portfolio risks, issues, and dependencies as it relates to Technical Delivery.
- First point of escalation for project teams and DevOps to manage resolution of escalations - conflicts and back promotion issues.
- Maintain a CRM Technology view of each project and programme delivery and release schedule (Portfolio Delivery Schedule)
- Identify and resolve key ‘technology configuration” dependencies between projects.
- Assist, as required, the DevOps Team in resolving any dependencies identified in the weekly DevOps process.
- Regularly engage every LSEG and Supplier Project Manager to ensure that the Release Dependency Schedule is up to date.
- Hold regular Release Dependency Schedule planning reviews
- Ensure that every new/pipeline project provides a high-level view of its required environment and timing during the Budget & Prioritization stage for inclusion in the Release Dependency Schedule
- Highlight on a weekly basis key project dependencies for the CRM management team and the CRM DevOps Team with suggested resolution actions.
- Foster an inclusive and collaborative team environment that values diversity and different viewpoints.
Skills & Experience
Technical / job functional knowledge
- Proven experience as a Senior Manager or Projects/Programme Management background
- Good understanding of modern software development projects and lifecycle preferably in Salesforce.
- Strong awareness of modern DevOps practices preferably with Copado knowledge
- Proactive management style.
- Good understanding of system environment and release management practices
- Previous experience working in outsourced and offshore environments.
- Great interpersonal skills and ability to deal with all levels of management & staff.
- Experience of delivering projects both in accordance with Agile and Waterfall methodologies.
- Results focused with ability to work under pressure, to deadlines and without constant supervision.
Leadership and management experience
- Leadership and management experience at Senior Manager or equivalent level.
- Experience of defining strategic goals for Technology Partner Organisations to ensure best-in-class delivery.
- Strategic problem solver with strong intuition for business and well-versed in current technological trends and business concepts.
- Strong executive presence and ability to interact at senior levels.
- Strong verbal and written communication skills, with ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly.
- Ability to influence across multiple functions.
- A continuous desire and willingness to learn and develop your current knowledge and skillset.
- Flexible in approach, adapting plans and strategies to help manage risks around ambiguity.
Diversity & Inclusion
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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