Technical Field Engineer II

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Technical Field Engineer II based in Cambridge. This is a full-time permanent role, to start ASAP. The role is paying £24,820 per annum plus company van

Monday to Friday 7.5 hours per day between the hours of either 08:00 - 20:00. Weekends between 08:00 - 16:00 on a pre-scheduled rota

Due to this being a field / mobile role, a full UK driving licence is essential and a company van will be supplied.

The responsibilities will include:

• Device and connectivity troubleshooting
• Device imaging and configuring
• Device swap outs and connectivity cabling, Wi-Fi
• Device installs, moves, decommissions
• Device stock control and asset management
• Proactive maintenance, user familiarisation and guidance
• Cable management
• Smart hands and eyes
• Liaison with other support teams

Essential Skills/Experience:

• Previous experience in a similar role
• Familiarity with Point-of-Sale devices
• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
• Knowledge of Windows operating system and associated technologies
• Knowledge of peripherals and their maintenance - printers, scanners
• Be SLA focused and familiar with call management products
• Familiarity with support procedures, scripts, and processes
• Proven troubleshooting skills
• Awareness of Payment Card Industry (PCI) compliance would be desirable
• Ability to gain base level security clearance - BPSS
• Valid UK Driver's License - Vehicle supplied