Technical Manager

Job Title: Technical Manager

Company: Keoghs - A Davies Business

Location: Horwich, Bolton

About Us: Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We pride ourselves on providing innovative legal solutions to our clients. As we continue to grow, we are seeking a dynamic and experienced Technical Manager to join our Casualty EL/PL team.

Role Overview: As a Technical Manager at Keoghs, you will play a crucial role in ensuring the smooth operation of our Casualty EL/PL team. You’ll collaborate with other Keoghs team members including Unit Directors, Team Leaders, File Handlers, Quality, Risk & Compliance, Client Account Managers and the Audit team.

Responsibilities:

• Technical: You will be responsible for the technical quality of work delivered in Casualty teams up to a value of £250K
• Technical & Delivery: You will ensure that quality and technical frameworks and processes in Casualty are working effectively and delivering value and mitigating risk.
• Clients: You will be responsible for delivering the services in line with specific clients SLAs and claims handling requirements
• Collaboration: Working closely with the operations teams to ensure the technical model supports the agreed level of profitability required.
• Collaboration: Support Casualty technical input in Bids and Tenders
• Development & Growth: Identification of training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers.
• Quality: Managing an effective audit function which delivers both internal and external audit requirements and forms an integral part of the technical framework for improving quality and service delivery

Qualifications:

• A proven track record of casualty file handling and passion for results driven performance and client care.
• Financial Authority of at least £100K
• Over 5 years experience of handling casualty claims including litigation. Pre Litigated experience also preferable.
• Experience of leadership either in a Team Leader role or supervisor role.

To be successful the candidate will need to build relationships, carry out meaningful consultation and demonstrate the ability to lead in a way which is soundly based on listening, perception and co-operation.

Benefits:

Working at Keoghs as part of The Davies Group, you will receive a host of benefits that can be flexed to suit your needs:

• Hybrid working 1 day minimum per week in office
• Entry into the Davies Incentive Plan
• Private medical insurance
• Permanent health insurance
• Critical illness cover
• Health Care Cash Plan
• Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days), holidays rise to 26 days after 5 years’ service and 27 days after 10 years’ service
• Death In Service - after 1 year
• Employer Pension Contribution
• Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do.

Keoghs values:

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Should you wish for an informal discussion prior to your application please do not hesitate to reach out. We look forward to your application.