Technical Services Manager

From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors. We are recruiting for a Technical Services Manager to oversee our technical operational services with a strong focus on developing excellence in people, processes and technology. You will provide solutions and support in the context of the above, as well as provide impact and root cause analysis as required by customers. You will be responsible for driving the technical delivery in the team paying close attention to quality, behaviour, and improvements in the services that LIMA deliver. You will be accountable for the leadership and development of your teams, ensuring best in class service delivery. You will drive and measure continuous service improvements, and improve levels of availability, performance and customer satisfaction. You will also act as the senior escalation point for technical operational issues. This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's technical capability and ability to grow with our customers. In this position, you will be responsible for the delivery of a wide range of technical support services across numerous customers with an emphasis on leading and managing support teams in the infrastructure and network services, cloud delivery, applications and monitoring functions. Your direct reports will include Technical Infrastructure, Modern Workplace, Network, Cloud and Monitoring engineers. The role also covers people management 1:1's appraisals and setting of objectives so a strong people management background is required. As Technical Services Manager you should be able to demonstrate:

• Strong people leadership and development skills, supporting development opportunities across the technical team, ensuring the ability to grow and scale the function in line with LIMA's growth plans
• Proven experience working with many of the latest IT industry standards, including Cloud, Infrastructure, Network, Modern Workplace, Monitoring, Hosting, ISP and mobile working solutions.
• Identifying and leading on continuous service improvement plans that both enhance our capability as well as customer service performance
• Delivering operational performance reporting in areas such as availability management,
• developing KPI reporting in line with the service levels expected by our customers
• Increase levels of automation to drive efficiencies in process and workload

Our ideal candidate will have:

• Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
• Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders
• Ability to work under pressure and meet targets and deadlines
• Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels
• Strong conflict resolution and negotiating skills to balance individual and business needs
• Proven experience in Core Networking, Microsoft on-premises, Cloud solutions and Virtualisation.

Benefits:Joining our team comes with a range of benefits designed to enhance your work experience and well-being:

• Time to relax with 25 days holiday (pro rata for part time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year
• An additional paid day to celebrate your birthday with family and friends
• From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme
• Access to ongoing training and development opportunities to help you grow in your career
• Enhanced maternity, paternity and adoption pay after two continuous years service
• Confidential counselling and support services to help you navigate life's challenges
• Salary sacrifice schemes to support you to save for retirement or purchase an electric car or bike
• Engage with your colleagues through team-building activities and events.
• Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar

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