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Form of work
Salary37.5 Hours per week. Monday - Friday 9.00am - 5.00pm. Fixed Term contract until July 2025.
Do you have good attention to detail; customer service skills; technical understanding? This is a role that combines all three!
Purpose of The Post:
To act as an interface between the sales team, the end customer and the laboratory in the reporting and interpretation of test reports in the relevant Product Testing Categories.
- To support the sales team in the delivery of customers’ needs and requirements.
- To report and communicate results to Eurofins clients.
- Understand testing processes and how these principles can be applied to the relevant legislation.
- Provide a high level of internal and external customer care.
- Keep up to date with current techniques, topics and legislation to advise Eurofins and its customers on accurate implementation of their requirements.
- To create and maintain appropriate report templates as legislations and standards change.
- To assist the laboratory in applying the best practice and interpretation of results.
- Ensure all reasonable steps are taken to achieve accuracy, reliability, and repeatability of test results.
- To generate client specific reports with conclusions with a high level of quality and technical competence.
- To support the laboratory when requested in carrying out testing where appropriate training is in place
- To understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
- To support the work tracking systems of the department by promptly completing the relevant Excel Documents.
- To partake in any developmental training as required in compliance with the company standard.
- Competent use of Microsoft Office and Eurofins specific systems including ComLIMS, eLIMS and EOL online services.
