Technical Services Manager - Building Services

Recruiter: Carla Ballinger

Hiring Manager: Paul McDermott

Career Grade: D

Internal Closing Date: 23/01/2024

Why this job matters
Corporate Functions help deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services and buildings. We also oversee our legal, regulatory and compliance obligations too.
The Property & Facilities Services team are accountable for all aspects of the BT Global property portfolio which includes offices, operational exchanges, data centres, depots and specialist buildings. The portfolio extends to over 8,500 properties across the globe and we provide workplace facilities services to circa 100,000 colleagues globally. The cost of operating the portfolio including cumulo rates is circa £1Bn pa.
Through a deep understanding of Building Services and asset maintenance, ownership of the investment program across BT, the Technical Services Manager will be accountable for ensuring that property asset investment decisions are technically and commercially sound which will support the business in ensuring continued delivery of its products and services.

What you'll be doing 

•    Responsible for building assets maintenance and investment programmes across the BT workplace estate.
•    Accountable for investment plans that maintain a resilient and functioning BT workplace (powered assets).
•    Accountable for outsourced partner infrastructure survey schedules and reporting cycles.
•    Provide subject matter expertise in M&E asset maintenance and investment principles.
•    Assist in the execution of property plans and transactions including asset acquisitions and disposals.
•    Support property projects including assistance with the procurement of professional services, construction, fixtures and equipment.
•    Liaise with departmental representatives to support all relocations and management of relocation services.
•    Provide reports and ensure property related data is appropriately maintained in systems.
•    Champions, continuously develops and shares with team knowledge on emerging trends and changes in service management.
•    Acts as the BT representative and expert for internal and external audits.

The experience you'll need

•    Experienced in Building Services with a strong awareness of M&E and Fabric systems to enable the business to make informed decisions about investments across the estate
•    Experience of managing planned and reactive maintenance
•    Demonstrable experience of risk based thinking and modelling.
•    Stakeholder engagement: able to engage effectively with senior stakeholders to fully understand and meet their needs.
•    Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
•    Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases).
•    Understanding of regulatory framework: knowledge of local regulatory framework to support the compliant delivery of workplace services.

The skills you’ll need
•    Continuous Improvement
•    Issue Resolution
•    Problem Solving
•    Service Level Agreement Management
•    Customer Experience
•    Commercial Acumen
•    Strategic Planning
•    Technology Governance
•    Data Management
•    Incident Management
•    Decision Making
•    Growth Mindset
•    Quality Assurance

What’s in it for you? What are the benefits?
We work across the group with a wide range of stakeholders including many of the senior leadership teams in the business. We are committed to providing all colleagues with the right opportunities to develop their career. There will be an opportunity to learn from a diverse team, with wide ranging experience. The opportunity to make a difference is huge! You’ll get a broad understanding of all parts of BT and the experience will be valuable in any future roles. 

•    25 days’ annual leave, plus bank holidays, and additional days for length of service
•    10% on target bonus
•    Life Assurance
•    Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
•    50% off BT and EE mobile pay monthly or SIM only plans
•    Exclusive colleague discounts on our latest and greatest BT broadband packages
•    BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
•    30% discount for friends and family on EE mobile pay monthly and SIM only plans
•    Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
•    3 volunteering days per year
•    Competitive employee discount on BT/EE products
•    Competitive friends and family discount on EE Mobile

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.