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Form of work
SalaryOur client based in Sheffield is currently seeking a skilled Technical Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions required.
You will have strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.
Responsibilities:
- Define technical strategy aligned with the global IT vision.
- Manage ITIL-based service function for global user base.
- Implement ITIL processes, manage SLAs and KPIs.
- Lead and mentor team, provide technical guidance.
Skills / Experience:
- Expertise in server administration, virtualization, and cloud technologies.
- Proficiency in complex networking, Cisco, and Fortinet deployments.
- In-depth knowledge of Microsoft 365, including Intune and Autopilot.
- Experience in end-user computing support and cybersecurity best practices.
- Proven leadership skills, and effective team management.
- Monitor system performance, optimize, and ensure SLA adherence.
- Respond to escalated issues promptly, and implement service improvements.
- Stay updated with emerging technologies.
- Cisco CCNP or CCNA certification.
- Fortinet Certified.
- Microsoft Azure certifications.
- ITIL 4 certification, 2+ years managing ITIL-based service functions.
- Familiarity with ISO 27001 and Cyber Essentials standards.
- Excellent leadership, and communication skills.
Benefits:
- Hybrid working, Mon-Wed office based, Thurs/Friday WFH
- Flexible working
- 25 days + Birthday off
- Life Assurance
- Learning and development opportunities
Interested? Please Click Apply Now!
Technical Services Manager – Sheffield
